Having enjoyed their beer in other locations, my wife and I thought it was a great reason to stop on our way home. The parking lot was filled with pot holes, which after reading reviews now is something that has been going on for months. We arrived about 9:50PM.
It seemed busy when we got in, but there were plenty of tables empty. A sign said wait to be seated. We waited over 5 minutes to get acknowledged, we were standing there along with another couple. During this time, we observed a man get up to track down his waiter to pay and leave. We were then finally seated by the "host." After another 5 minutes or so our waitress came over to get our drink order. At this point it's after 10PM and she told us that it's only apps. We said give us a moment because we were planning on ordering more than just apps. She didnt say why this was until she came back and I asked. The reason is because they decide to close the kitchen down and clean up between 10PM and 11PM. We were never told this when we were seated and they never apologized. Apparently the guy that sat us who was a bartender should have told us. The times are key because I feel that they delayed seating us and taking orders so we wouldn't be able to order entrees. The whole rest of the service was minimal since I believe she knew we were dissatisfied, yet we never said anything. One other waiter seemed to be busting his butt since he had many tables, yet our waitress kept hanging out at the bar. Our waitress also never told us her name and left us sitting with empty glasses for quite some time. Another table had entrees delivered about 20 minutes after we were already seated and had drinks, while we weren't even allowed to order entrees. No one else even came in after us and the other couple. We only got an app and a drink and left.
They definitely lost money because we would have stayed longer to order more food and drinks. I would be curious to see if it's better around mid afternoon in the future, but at this point very unimpressed. The food and drinks were very good, but the service and staff...
Read moreI just came back from a beer vacation centered around Grand Rapids. I could not wait to stop at Old Nation on my way home. They make one 2 of my favorite beers. All my friends just raved about this place, but I was a bit disappointed. The only beers I saw available were the ones I have already had, Boss, M-43 and Strawberry M-43. I just looked on the website and none of those beers were shown anywhere. I almost think the waiter didn't know what was going on with the beers, very disappointing. I should take a bit of responsibility for not pressing the issue in regard to what beer was available. The food was just okay, it started out good with the fried cheese curds, but the marinara was ice cold, like straight out of the fridge. I had the beer cheese soup and honestly it was not edible, It seemed like it was burnt and the cream had broke from its intended smooth texture. I ate 2 spoons of it and set it aside, the waiter didn't even notice how much was left when he took it away. I had a Reuben that was completely average, little sauce and a piece of sauerkraut the diameter of a beer can, oddest piece of sauerkraut I've ever seen, LOL. I ordered a side of mac and cheese which they forgot to bring me, finally can and it was just okay as well, the crust was rushed and had no time to brown up the panko topping. My wife's french fries tasted like frozen fries from the grocery store. She had the crispy chicken club and she said it was so-so at best. The more I think about it the more disappointed I am with my whole visit, especially with the lack of beer knowledge from the waiter. I will still be a loyal Old Nation customer, the beer...
Read moreUpdate: 6/26/24 updating my last review from a few years ago due to a pretty crappy trend that seems to be happening here... I'll make this short and sweet, came in here tonight to sit at the bar and just have a beer. They were definitely not too busy as half the bar was empty and half the tables were empty as well so just moderately busy maybe... This is the second time that I've come here within 2 months where I was just completely ignored while sitting at the bar waiting to get a drink by the bartenders... Not even a 'hello" or a "We'll be right with you" just flat out. Ignored for almost 10 minutes till I just got up and left, this exact same thing happened to me last time I was here in almost the exact same situation. The bar staff is rude. They don't acknowledge anyone who comes in and sits down or make you feel comfortable about being there. Pretty unacceptable for a place like this that for so many years I've been a patron of and loved going to. Honestly not sure if I'm going to be back or not. And what I was telling a buddy this story tonight which prompted me to do this review. He had the almost exact same experience about a month ago there.
Update: 4/5/18 this place just keeps getting better... With the addition of ME-MI and several other NEIPA's it just amazing to stop in here and hang out. All around great brewery off the beaten path.. hands down one of my favorite beers M-43. Some people call NE's a fad but there is no way this many people can be wrong about it. Love the atmosphere here and selection of other craft beers on tap. The food is pretty darn good as well. Definitely will be...
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