Been here three times. First time steak was over cooked. Ordered the cowboy Ribeye and for the price it needed to be great. Had chili as appetizer and it was great. Showed the waiter my steak which ordered as medium and it was well and was told it would be comped, then he returned and said “I went a little overboard and we can take 50% off”. Acceptable offer so I tried to make the best of it instead of having it remade.
Returned for the chili to go. I’m staying right across the parking lot. Went to my room to enjoy the chili and it was cold. Went back for a refund and was told no manager was there today and that I could leave my number and someone would call me the following day. Following day no call so I stopped in on my way home from work. Met the owner and he comped me a chili and baked potato. Cool.
Third time. The waiter appeared and seemed to be rushing us for the appetizer order after taking the drink order and I informed her that i just sat down and asked could she grab the drinks while we decide. She walks off with an attitude mumbling loud enough for us to hear her. Upon returning she says I was just giving you the energy you gave me. Unacceptable! My group tried to make light of the situation as we could see she was a young lady. We made jokes but I no longer wanted to eat at that point. When you’re spending this kind of money on meals you expect a certain level of professionalism. Not attitude because someone “felt” like your giving them attitude. Servers take drink orders, give you time to look at the menu, and answer questions you might have before “pressing” you about ordering. I felt rushed.
Then she switches our server which turned out to be her boyfriend. Our mashed potatoes were cold, the fries were cold. Sent two meals back. One was promptly warmed and I had to cancel mine because it took longer than I was comfortable with to get my food back.
This place has potential. Left a forty dollar tip for the “couple” but it was clear that these kids need to be retrained. I ordered mashed potato and asparagus with my pork leg and never got asparagus. He could have just rang it as an add on but no.
I can go on and on. The bartender took 20 minutes to make a Long Island.
I’ll go to Walt’s and cook my own steak before I...
Read moreI was visiting my daughter and she took me to this restaurant. We had to wait about 30 minutes, which was not horrible. We started out with drinks and appetizers. I asked for a blended margarita and was told the restaurant does not have a blender. WHAT??? A pricey place like this that actually has a separate bar and they don't have a blender!! My drink came in a tumbler and there was no lime wedge or any garnish other than the salted rim. I have never had a margarita without a lime wedge. The drink itself was just ok. They didn't skimp on the alcohol but the mixer or however they made it definitely needed tweaking. Another dining companion had a Moscow mule, which he described as "meh". The appetizers were good. We shared the baby back ribs and loaded potatoes. The accompanying coleslaw was unlike any coleslaw I've ever had. And not in a good way. We ordered our meal and I ordered the prime rib. It came with 2 sides so I ordered a house salad with blue cheese dressing and French fries. I was told the salad would arrive before my main meal, which was fine. We all got our orders and when the server asked if there was anything else, I had to point out that I didn't get my salad. It was brought out and I was very disappointed. It was supposed to be "mixed greens" and while technically true it was about two cups of spinach with a few leaves of something else. A couple of tiny crumbles of blue cheese were sprinkled on top along with about a teaspoon of dressing. The croutons were quite soggy. My prime rib was the best part of the whole meal. It was seasoned and cooked perfectly along with a small tub of au jus. A bit of horseradish sauce would have been nice but I didn't think to ask for it. The fries were also very good, thin cut and crispy, salted just right.
Overall the service was good and the servers were friendly, maybe just need to communicate with each other a little better.
One other note: As another reviewer mentioned the acoustics were horrible. Super loud inside and difficult to hear conversation at your own table.
I understand they have been opened only for about 2 months, so maybe they still have some kinks to work out. But please, for heaven's sake, please learn how to make good drinks and...
Read moreI have to add a new review on top of my former one. The first time we came here, it was amazing. See below. The last two times we've gone, the service has really gone downhill. Their waitstaff is going to ruin this place. We tried to order 3 different things only to be told they were out of it. Out of shrimp. Out of root beer. Out of this and that. It's not that big of a deal, but it just started us off wrong. The waitress had no idea what they were out of and kept coming back to tell us we couldnt get what we ordered. It took 40 minutes to get our appetizer, and half of our party's food came out right after, while the other half had to wait another 20 minutes. They got their steaks mixed up and gave my teenagers steak order to my little one who had ordered a child's steak. By the time they brought the child's streak out 20 minutes later, he had already eaten the other persons meal. I ordered a 9 dollar, fun drink for my son, supposed to have a sprig of rosemary and an orange slice in it for the waitress to tell us they were out of the garnish. It's not a big deal. Then, I see 2 of the exact same drinks go by with a different waitress, and they had the garnishes on them. When I asked her what was up, she went and got a manager, and he treated me like I was a little brat that was just complaining to complain. It all added up and ruined our experience. We won't be back, which is unfortunate. We really liked the food here.
-old review- This place is bougie enough to order a tomahawk steak with lobster, but down to earth enough for you to order a chili dog.
Family of 5 on a Friday night. We had about a 15-minute wait for a table. We had exemplary service from the moment we walked in, to the moment we left. The food was fantastic, our waitress was very attentive, and our bill was...
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