Subway — Restaurant in Willmar

Some staff are good, like the gal who said she transferred from the newer Willmar Subway location to this older one. There are two young guys who work at this older location who seem like they don't care about the customers who come in the restaurant to order. They need to remember that the customer is always in the right and the sub sandwiches people order are made how they (the customer) likes them. Tonight, while I was eating in, sitting at a table, inside the restaurant, another customer who was in line ordering her sub sandwich with one of the two young guys, She was telling him when she ordered this same sub sandwich last time, it was made sloppy and all the meat on it was not spread out on the sub (it was in the middle) and didn't want a repeat of that and the guy said he understood what she was saying and proceeded to make her current sub order. She wanted it warmed up with the meats heated up in separate little containers/cheese on top in their microwave this time. She asked him to warm it up a bit longer after the first time because she felt the first time wasn't long enough and didn't want a cold sub. The guy said that she was asking alot when she asked him to heat it up again, and she told him that she wasn't asking too much and that she had things to go do. He said he had things he needed to get done too while on his shift tonight. So this is an example of why they need to remember that the customer is always right and not argue with customes. I am not impressed with this Subway location and will not come back if those two guys are working. The one guy who helped that other woman customer, did apologize to me after the fact that had all happened and I said he could have handled that alot differently and he again, said he was sorry. I told him if he or his other guy coworker were working, that I wouldn't be coming back and he said he didn't care because he was really stressed out. Unacceptable!!

Love their coupon deals, but I feel like whatever is considered an 'add-on' when a person uses a coupon, needs to be eliminated because $3.00 extra for an add-on (plus tax) when using a coupon for $6.99 footlong is ridiculous! Prices are a bit spendy without...

I am beyond mad. I go here often and order through the touch screen. I review my order every time and yet every time something is wrong. I usually am not one to complain but how hard is it to toast a sub? I feel workers are purposely skipping steps because they feel it won't matter because who will come back in to complain? I have called and complained to the manager because it is just disappointing to get home and the sub is wrong. Management was very nice, and gave me a free sub. However, they couldn't toast this one either. I'm just beyond confused as to why this is such an issue. Will not...

Me and my boyfriend had an online order for 2 subs and we were very disappointed, the sandwich was made so poorly, they didn’t toast EITHER of our sandwiches and also forgot to add multiple ingredients. I will also note that the store wasn’t busy at all and had maybe 2 other customers before our order. What made this experience even worse is that when we called to ask for a refund the lady that was working on 6/10 evening time was VERY rude and inconsiderate and had horrible customer service skills! Worst subway I have ever been too and...