Cafe Guadalajara — Restaurant in Wimberley

We were staying at a vacation place nearby. We got a to-go menu from a very sweet waitress on a Tuesday night (12/3) since we weren't ready to dine in. We adored her personality!

We came back Thursday night (12/5). The sweet waitress was not there. Another young waitress yelled hello from her seat and didn't get up. A young male came to the host stand and told us to seat ourselves. He was NOT friendly at all. We watched him approach, greet, sit, and take orders from people after us. We were contemplating leaving because the poor customer service was obvious. It was not busy! There were two tables with customers already eating their food when we came in-- a couple at one table and four women at another. They all left before we were ever attended to!

Finally, after almost 15 minutes of waiting, a mature waiter came to take our food and drink orders. He was much more caring. The restaurant started to get busy since it was close to karaoke time. We called on another mature server to get us what we needed since the young guy wouldn't even make eye contact with us. We watched the way the waitstaff laughed and gave great customer service to other patrons. We are very loving, classy people by nature and couldn't comprehend the poor treatment! Even if we're not from the area, this is not how to treat strangers.

If it weren't for the older waiters and the sweet waitress on Tuesday night, I would have given zero stars. They are the only reason I'm giving this place some stars. I purposely left the service stars blank for zero. We did not feel welcomed in this establishment at all being ignored while others got served first. We went from being appalled to wondering how long it would take before we would receive service. I think our waiter recognized the mistreatment and came to the rescue. We are thankful to him alone! The food was very seasoned, though.

We've never been treated so badly in a restaurant and won't go back...

Went here being in town for my birthday weekend. Food was decent at best, chips and salsa were good though. If I could give the overall rating & service a negative star, I would have absolutely done so. We got charged for margaritas we didn't order, my food order was wrong and they wouldn't correct it or make it right on the ticket. The server randomly walked by and poured shots of tequila in our margaritas (which tasted like they had no alcohol in them to begin with) that we didn't ask for but later charged us for. I didn''t pay attention to the ticket until after I paid and got the merchant/customer copy. When I saw the $190 total, I asked for an itemized receipt and was brought a copy of a receipt from a completely different table with food and drinks that none of us ordered. I'd read a review on here about paying attention to the "imaginary gratuity" they add for no reason. Well, that happened as well...a $48 gratuity charge was added to our table of 4 (gratuity applies to 6 or more). I asked why this was done and the server replied "because we're a small place". I'm guessing the staff thought we were drunk or not paying attention to the ticket but that wasn't the case. This place rips people off and gets away with it and that's not cool and it's extremely unprofessional. If the restaurant wasn't 3hrs from me, I'd purposely go in and run up a tab and walk the check. What goes around,...

The reviews were the best of Mexican restaurants close to the resort that was open, so we went. Upon entering we were seated right away, very intimate setting. The area where we were seated was a bit dark, hard to read/see the menu. Tables are close together, we have a thing about butts passing by when eating, we apologized to those we had to scoot by. Waiter comes by asking if we know what we want to drink. Doesn’t introduce himself, just what do you want to drink. We have 6 people in our party so we are telling him and every time, what else, what else, the rush was crazy. Ordered a margarita and the watered down drink that was brought is not worth the amount that is charged. Informed the guy that the drink was extremely watery to which he responded there are two shots in there, it’s premixed. Asked for a remake, less water or ice, whatever they are putting in it and he is over us. We order our food and food comes burnt and luke warm. Our children were very upset and ready to go, we waited to ask for Togo boxes, to which we had to get up and go ask for ourselves. The margarita returns to the table, he informs us that he has put multiple shots in the drink, disgusting. We packed our luke warm street tacos, paid and left. If I could leave a zero, I would. The avacado was the best thing of the whole experience. Do not recommend, should’ve went to sonic...