Dunkin' — Restaurant in Woburn

I am giving 5 stars bc of the customer service I received from Mike at this location. I accidentally ordered from this location on the app. I immediately recognized my error and called the store to ask them to cancel making it. I figured I'd probably have to just pay for my order at the correct store and was out the money.

Mike told me to just show that I had paid on the app at the correct location in Burlington and said it was one of their stores.

When I arrived at the Burlington location maybe 5 mins later, the manager let me know Mike had texted her about my situation and that it was all set. That means he texted right away. And cared enough to make sure everything was good.

I've been having a ROUGH couple of weeks personally and at work. Small things like someone going out of their way like this means so much and totally put a positive spin on the morning.

Mike might never read this, but if he does...THANK YOU! I'm constantly fixing problems for everyone else all day and this was such a nice thing to...

this place has been through years of renovations going from once to being a Friendly's for GOD knows how long in the Woburn/ Winchester Line to then a Starbucks ( which i think closed due to lack of sales and VERY expensive food /coffee) to now recently a DD and i think it was the best option yes there is another not far up the road in 4 Corners but this one is much better it has a large dining area Drive Through and restroom i have had never a problem with the coffee or staff most are really fast and friendly and its right in a shopping center on Rt 3 and 128 and the Burlington mall are not more than 15 mins away so if you are here try it out its also on the 350 bus line so its perfect location to grab a coffee while you wait for the bus in the heat/ cold just watch out while crossing cambridge st its very dangerous and tricky as there is...

The dude working on drive thru is very overbearing and also his hair is too wild and unkempt to be working in a food environment - that little visor serves no purpose. Today i ordered a medium ice coffee - it was so overfilled that it spilled all over me, the inside of my car and the outside which was washed 1 hour previous. He handed me a few napkins saying “sorry”. That crew needs training - Never...