The White Cottage Snack Bar — Restaurant in Woodstock

Tonight completely changed my option of an establishment I have been to a few dozen times. Our party of 12 placed our orders. When mine came out I very nicely said I believe my clam plate dinner is missing the onion rings-I had just glanced at it as my husband carried the tray to outside seating. I was asked for my “ticket”. I said my husband took it outside. The three girls behind the counter began discussion my onion rings and whether or not they were there. Apparently one alerted the owner who stormed over to me and again questioned the ticket. He wanted to SEEthe food. I said “My party and food are outside. It appears this is becoming a big issue to you all so let’s just forget it”. By this time it had been like five mins of chatter in the back. The owner IN AN ARM CAST climbed under the service window while yelling at me that he needed to find my food. He literally went outside (per my party) scanning the tables for my food. He said to the five people at my table “SEE THE ONION RINGS ARE THERE UNDER THE CLAMS!” As I was walking outside he scolded me telling me “I played that myself!!!”. I said I’m sorry I missed the onion rings however the amount of food was so small it seemed hard to believe they were there. (I’ve ordered this exact meal every time I’ve gone there so I know what it looks like) He stormed back to the kitchen where I heard him angrily gloat to his staff that he was right. Unbelievable!!! So yup there were four soggy thin flat onions rings on my plate cover by clams. My bad. When another member of our party told them he did not get his side of fries he had a similar experience. I will spare the details but you can see where this is going. We drop approximately $200 at this place where you order at a window and clean your own table. Who with an sense would risk loosing customers over a side of fries and onion rings. We were looking to just spend a nice warm spring night with friends while our kids hung out in the stream. He came marching out several times with his face in a scowl while we ate. We brushed of his caveman behavior and joked about ways to put him edge. Mature. No. Funny as hell. Yupper....

4 years ago I took my girl scouts on a trip to NY, We stopped at the white cottage on the way there to have lunch by the water. We again stopped on the way back this time eating inside. I had no idea they didn't take debit cards and we are not allowed to take cash out of the atm. The man was so nice and offered to let me mail a check when I got home. We didn't have to do this because a mom paid the bill, I was so impressed by the mans offer. I cont. to do this trip this being my 4th yr. I came though in July, Stopping for lunch we all needed to pee. The two bathrooms were taken and one was taken for over 15 mins. A worker came around the corner, Seeing a friend in line told the lady "she was allowed to use the one at the top of the stairs" We still had to wail. Needless to say I was not impressed and decided to eat our lunch down the road. We stopped on the way home feeling like its been a tradition we really were not hungry so we got ice cream, Service was very slow... I then tried our "tradition" again this week, We stopped to eat a packed lunch by the water yet a bunch of people were there so we couldn't. We put our stuff down on a table above to think about what to do, Only to be yelled at by staff that its not a picnic area, Needless to say on the way home we stopped at Apple be's. I travel this trip one more time this Monday and its sad that we have to come up with a new spot to stop each way, Best of luck with the business. I really hope the staff learns HOW to speak to customers, Yelling only makes for less...

Update to my review: Due to the ignorant response, I down graded. So the booths that I referred to where the INSIDE ones on the side I got my food. We did NOT sit outside because it was cold out and raining that day! Use your brain much?, maybe not everyone who visits you goes outside. Maybe they have a disability and cannot do that? or maybe it was just raining! I though people would like to know how much seating is inside on the side we sat. Yes, it is pricey as compared to the other restaurants in the area from our experience in the area. That is a personal opinion. I had ONE normal sized hotdog (pork/chicken, not even beef) nothing comes with it. it was $5. to me that is overpriced. I said a little pricey. but I guess that is not good enough for you. Everyone is trying to make a living in this world. I opted for the 3 star because saying its a little over priced is not a bad review and does not discourage anyone.

Initial review, not edited Little too pricey, most of the area is overpriced in the food, but there are some really good gems in the area that are worth it. This food was okay. Just good for lunch. food is okay quick service. You stand in line and order your food at the window and then there's a pickup window and there's like six or eight booths that you can...