Dunkin' — Restaurant in Worth Township

Manager tried to blame the Uber driver for items that was missing in my order, this is 2 weeks in a row where I ordered cream cheese bagels and all they sent me was literally 2 plain bagels with no cream cheese at all, and also missing items. Manager said his employees put the cream cheese in the bag and the Uber driver took them. That makes no sense, and arguing over the phone about it. Last week he just hung the phone up on my wife. This time I actually drove there for him to correct the order which he did actually do. This was clearly the restaurants mistake and they want you to go through Uber to go through them which takes forever. They think they will get away with it all the time because people won't actually drive to the restaurant and confront them about it. All I wanted was my correct order that I paid for and they wouldn't provide it until I went to the store. He should have offered it over the phone at least but did not until I showed up. Own up to your mistakes. Sometimes Uber does make mistakes and misses grabbing a bag or something, I understand that but these times it was clearly the...

07/18/2025 I don't usually eat junk food, but after visiting families for work, I stopped at Dunkin' Donuts for a quick bite. When I got my meal, the sandwich was burnt and stale, so I went back to Express my disappointment in a very calm and subtle manner.

The manager was kind at first but the worker was rude, insisting the sandwich wasn't burnt as She tossed her voice across the counter. I've been to several Dunkin' locations and never had this issue before. It seemed they needed to fix the oven or improve their toasting method.

The manager offered me a doughnut as an apology, but since I'm trying to lose weight, I declined. I requested jelly, but he initially insisted that I had to pay $0.50 for it. He eventually decided to give it to me for free when he saw me standing and waiting.

This experience highlighted poor customer service, which is disappointing. I now understand their low rating on Google. It’s not about ethnicity; it’s about good service, and they need training. I'd consider returning if the staff were...

Every time the regular employees take my order, things go fine. But the second the manager gets involved, everything goes downhill. This guy is rude, loud, and completely unprofessional.

Today I ordered a coffee, a croissant, and a hash brown. Instead of just fixing my coffee, he came over and started yelling at me about sugar and cream, like it was my fault. He raised his voice, repeated himself over and over, and acted like I was the problem. When I called him out, he kept being disrespectful and treating me like garbage.

This isn’t just about me either — I’ve seen him treat his own employees the same way. He talks down to them, yells at them, and creates a toxic environment for everyone. He doesn’t know how to handle customers, he doesn’t know how to handle staff, and honestly, he shouldn’t be in charge of anything.

Worst manager I’ve ever dealt with. Misses orders, raises his voice, disrespects everyone around him. A total piece of work. If you care about decent service or respect, avoid this place when...