Popeyes Louisiana Kitchen — Restaurant in Youngsville

My son was craving Popeyes. I stopped by and ordered a family meal. It came with 2 sides. I had my niece with me so I ordered her a family meal as well. The total amount of our orders were different. I ask the cashier how come the price was different she said they charge extra for Mac and cheese. I was unaware that there was an extra charge on Mac and cheese. I did not see a sign and never notice if there was one all these years. I said oh okay can I just get 2 mash potatoes instead. The cashier sarcastically said it's already rung up. That means I'll have to cancel the order It's just 30 cents more. Although it may not be much, every dollar and cents counts because you worked hard for it. I apologize I just wasn't aware. Not wanting to give the cashier a hard time. I went ahead and paid for the orders. Then the cashier said they are out of spicy you have to wait or take mild. I said okay that is fine. After looking at the receipt it was not 30 cents more but 1 dollar more. It is a small amount but I don't appreciate the cashier fibbing like that. Not only did I not get spicy I was charge an extra dollar. I give 2 star because the food is good, but...

This is the closest location to me by 20 minutes. I've tried to let go of prior issues due to our love of the food (when I receive it, that is). But today is different. The gentleman that took the order didn't say much, if anything. I waited for minutes for him to respond between each answer. I eventually just pulled up to the window to see if the mic was out. No. He just didn't want to be there today, I'm guessing. A lady brought my food up and she was a pure delight. I wish I had told her that directly. She was so sweet. I let it go and moved on, until I opened the food. It looks as if the coleslaw has been eaten on and no one ever answers the phone there. I'm supposed to be at my kids school for a lunch and learn event and I can't give him half of his lunch because I don't know if they only filled it half way and pressed it down or if it had been half eaten. I don't anyone in trouble, I just wish there weren't this many issues most of the time and someone could answer the phone! Edit- I have photos but I can't find...

I pulled up at 10pm. They was just shutting the dinning room down, I couldn't get no one on loud speeker so i drove up to the window, by the time i placed my order it was 10:03pm.. the cashier told me pull up she walk my order out to me. The cashier was super great, she deserves a raise. Another car pulls up an by 10:25pm I still did not have my food but, another car that drove up 5 min after me proceeded to drive off with her order. So I went to the window inquire about my food. That is when I was told they had bad news the drive threw was now closing an the cook already turned off the grease an was cleaning up. They was gonna let me sit out there until 1030 an not fix my order. The one girl was sassy said it would take til 11 but "don't fuss about it being so late that's on you". By 10:38pm I had my food . They was gonna make me come back the next day or refund my money. Bad bad business! Also the gravey for the potatoes had grease in it don't know why since they don't add...