Went with my son, daughter in law and kids. The waitress ACTUALLY spilled water/lemonade aide all over use - something right out of the movies, no joke. She actually said she wouldn't charge us for our drinks... Hmmm for the waters or the kids drinks that comes with their meals? We finally get that all cleaned up and she brings back more drinks. We ordered our meals and we don't seem to see her again for 45 minutes? Confused on what could be taking so long, as they were dead, she got up to find the server to see if we could get some crackers at the very least, for the Littles . She finally brought the food and didn't make mention of how long it took. Fish, OVER cooked, fries, cold... Really it all seemed like it had sat in the window too long. No apology.... We ate, didn't see her until our bill - that was FULL price. No manager came to apologize for our "shower" we took eailer. No, "hey let me take half of the bill" and the worst part, we told the cashier and ALL SHE SAID was "sorry you had that experience" and then gave us our FULL TOTAL... Lost us as customers FOR SURE... Wasn't the shower we took, was all the after that put a sour taste in my mouth. Glad she sat down the coffee before she dumped the whole tray of drinks on us! Would have thought the manager would have came to...
Read moreVery attractive place. Problem is the following. I was seated at the bar. Then offered coffee, at which time I was given another person's old coffee pot to pour my own. After about 10 minutes, a waitress asked if I was ready to order. I was not offered water at any point. I had to ask for it when my food came out. I really wanted to try the fresh orange juice from the machine that was staring me In the face but my server was way too involved in having long drawn out conversations with other customers that i assume are regulars. Food, it was ok. I would give it a solid 5. It was cool to the touch when it arrived, again, perhaps the server was enjoying g her time with the regulars too much to take notice of my needs. Check was placed in front of me. I placed my cars on it and waited 15 minutes. Nobody addressed me so i asked if i was supposed to pay. I was informed by another person (not my server) to pay up front. At this point, I have no plans to return. I hope they dont respond with the typical, sorry we didnt meet your expectations, we hope you'll give us another try. All in all, I drove 15 minutes to try this cute place and was very much let down. Side note, there was a 1/3 pitcher of fresh oj... the entire hour I was there. Did they intend on serving warm not so...
Read moreThe pearl sugar waffles are my favorite now 😅 I've ordered from here 3 times and have tried the omelet, toast and hash browns as well. It's a little on the pricey side but the food is very good! The only issue I've had was on my last visit the server came off as a little rude.. I remembered I needed a drink after I paid and I mentioned that I forgot, can I get a drink and I'll pay separately because I just paid for my order and she had to tell me I'll have to charge you for that.. well of course duh I'm not asking for a free drink I've even said I'll have to pay separately.. she tells me the price as if it's too expensive or like I can't afford it or that's just how I took it because the tone in her voice and how she came off just gave me that impression like she didn't want to sell it so I'm just like ok that's too much no thank you.. I already spent over $40 on my order the drink wasn't an issue but she made me not want to purchase anymore.. maybe she had a rough morning but still when working with people you have to learn how to have good customer service.. thats what gets people coming back. Especially if I'm in Wyoming coming out to Zeeland for...
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