KFC Munali Mall — Restaurant in Lusaka Province

There is always an excuse at KFC that they do not cook much chicken after 21:00 hours giving an average 20minutes to wait. My worst experience was waiting for 20 minutes then being told to wait for another 13 minutes because the pot had an issue. What made it more frustrating was that I had inquired earlier and was assured of the earlier time. KFC, if its a challenge preparing chicken after 21:00hours during the week then you should be closing...

Staff made a mistake on someone's order and because I ordered the same thing I was given the old food that was meant for the other customer without being consulted. I came for hot fresh food I should agree before something like this is done. Instead I was simply informed and not given a choice...

A little shaky start but excellent service. I hope they keep it up, lots of seating available and lighting was set up quite nicely. They had all the items on the menu (many, many kudos for this). Will certainly return as they have 24hr service on Fridays...