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Aqua Park Zakopane

Jagiellońska 31, 34-500 Zakopane, Poland
4.3(7.4K)
Open until 10:00 PM
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Info

Outdoor
Entertainment
Family friendly
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Phone
+48 18 200 11 22
Website
termy-zakopianskie.pl
Open hoursSee all hours
Fri9 AM - 10 PMOpen

Posts

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KarenSKarenS
We thoroughly enjoyed the first trip here and 2 hours of our second visit. (Our son loves it so much we had to return.) The facilities are organized, clean, and well maintained. Unfortunately, in the last half hour, we had a bad experience which would stop me from going back again. A lifeguard yelled at my son for a very minor rule violation which did not affect any children as no one else was near. Then the lifeguard pointed at me down near the bottom of the slide to come up the stairs and then yelled at me about the same thing. My son was sobbing after this interaction. We don’t speak Polish and a kind word or gesture would have been enough. When I complained to the manager, I had to listen to him again telling me about the minor rule violation, which I already understood. However, no one was in danger and it had to do with the automatic green/red light timer which tells kids when to slide. My son waited through the green light cycle and just as he started to slide, the light automatically turned red. There were no children in front or behind him. To me this small problem doesn’t warrant yelling and making a child cry. The lifeguards need to be taught how to talk to children. Most lifeguards were calm and courteous but unfortunately this one bad experience ruined this place for our family.
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Sean AyresSean Ayres
Went hear for the whole day arrived first thing,paid extra for the spa was only told it opened at 12 waited for the opening time to be greeted by a rather rude young female member of staff and told snottyly where’s your towel? (That no1 told us to take with us) and she pointed saying 7zlt we agreed to pay then she said it’s naked and to get naked right there in front of her right where children where walking surely a changing room would be more appropriate I walked out I think you should be told what’s expected or given an option not spoken down too and goorped at by a young female member of staff,the lifeguard on duty looked like he fell asleep at least twice during our visit our bills where wrong (swipe the band and pay after) My brother in law was charged for 4 pizzas and he had 1 I was charged for 2 burgers and had 1 check your bill before paying Recap Spoken down too Told to get naked round children and female staff Charged for towels Charged for parking Over charged for items we never had 👍
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Anya NuraAnya Nura
It’s a popular place for tourists and usually quite packed. But I’d say that it’s hard to breathe inside because of the chlorine in the water and humidity combined. The outside pool isn’t very big. The choice of food/drinks outside is very limited, but there is also a place inside, maybe the menu is different there. There is a large parking lot available in front of the termy, but it’s rather complicated to leave. We told twice that we have a car at the parking lot, the ladies said- you pay at the parking when you leave. When we were trying to leave, it showed unknown ticket. I had to go back again and again tell about the car again and pay. It’s 1 zloty if you are a client of the termy. Note that if you are not, you’ll pay 100zloty per hour…
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Reviews of Aqua Park Zakopane

4.3(7,434)
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1.0
1y

Unfortunately the Therme was quite disappointing. It already started at the entry.. the staff was very rude and it seemed like they were just annoyed by our presence. The changing rooms were old and basic. At least we didn’t have to pay for our locker. To enter the Therme you had to shower in a big room without single showers, where some of them and also the taps at the restrooms didn’t work. To walk upstairs wet after showering and the strange smell in the hallways (which was not due to...

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1.0
1y

HORRIBLE TREATMENT. Had a problem opening our locker on the way out. Staff spent well over 10 minutes + finding a key card. Upon telling the cashier about the problem, she confirmed it with the staff but said she only spent 5 minutes. I said I would not pay 30,00 for extra time, because staff indeed spent much longer. The threatened to call police,! I said..OK...CALL THEM! ( This seemed to confuse them)

Two more managers then joined the dispute, I simply said FINE I'd pay now that my...

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3.0
1y

When we arrived it was quite crowded and had to wait for a bit to buy the tickets on the spot. The instructions from the ticket office were clear and managed only in English. There were some small lockers for valuables(free) and then when you enter, there are some bigger ones (also free) that you can access with your entrance bracelet. Moreover, all the inside payments are done through this bracelet and you pay in the end, thus you do not have to worry about carrying cards or cash with you...

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