lululemon — Attraction in Karrinyup

I have never reviewed any stores , but felt the need to review this particular one. I attended to return a product as my son did not fit it nor like it. The person who served me was annoyed that I was returning it, tried to get me to have a credit voucher instead of a refund, and did not give me back my original purchase receipt as she said I would not require it. Instead of processing a refund, Lululemon CHARGED ME AGAIN FOR THE PRODUCT I HAD JUST RETURNED. 4 HOURS ON THE PHONE AND ONLINE CHATS later, I have finally received my refund. I had to trawl through my credit card statement to prove that I had purchased the product because the person who served me disposed of it and assured me I would not require it. I have never encountered this with any other store in my 53 years. If I could give Lulu lemon 0 stars, i would. PLEASE CHECK YOU BANK STATEMENTS TO ENSURE YOU GET YOUR REFUND.

Looking online at the other reviews, it appears that this has also happened to other people ie instead of a refund, you are charged again for something you have...

Extremely disappointed by the lack of care, compassion and customer service from the british woman who works here - extremely abrupt and rude and showing complete lack of empathy in my situation to return the faulty tights to the store that I’ve been holding onto torn since November last year. As a consumer you pay an absolute fortune for Lululemon (and have for 10 years) due to previous good experiences in the quality and customer service, and the one time my tights have a tear in the seam AND are less than a year old and they will not allow me to return them because they look “worn” - sorry but of course they are worn that’s the whole purpose and I don’t believe it to be correct for someone to tell you “how worn” they are, when you the consumer are the one who knows how much you’ve worn them. They are a poorly manufactured batch because I have bought the same align tight multiple times (jogger, tight and shorts) before and have worn for years with no issues whatsoever. So disappointing customer...

Poor service today unfortunately at Lulu lemon Karrinyup. Waiting while staff talk about pay and conditions. Poor communication when did get to ask for assistance . Three times I needed to interrupt conversation on separate occasions, including Manager who was also talking pay and conditions with another staff member. Chat later guys. I did stand and wait politely.

Also manager informed couldn’t remove item (shorts) from mannequin in window, as no staff available to do so, and this product was available in the city. Great. Or tomorrow when they do mannequin tonight, great, not helpful. Looked simple enough, shorts off, shorts on, take about 3mins to change and make a sale! Better let customer drive to the city or come back tomorrow I suppose, but we won’t. Not good enough. We purchase reasonably often at LuLu and purchased another item today from a very helpful older staff member at LuLu who knew customer service. Lift your...