Quite frankly I felt ripped off. We booked a Delux room, which is their standard room. We paid $300 a night to be placed in a room where the wardrobe was missing it's door. You shouldn't be placing guests in rooms when they are faulty. The rest of the room was just so horribly clinical. There were just tiles on the floor, nothing on the walls, a desk and a small table with 2 seats. The tv was tiny and you could barely see it from bed. In no way did it look like the picture on their website. And why 2 desk\table, where is a soft chair to just sit in? We complained about the wardrobe door and they moved us. The next room actually looked like the pictures advertised but it was so tired, just soooo old! We accepted the room but then didn't get any sleep as the air con had a constant high pitch ringing. We should have complained again but what was the point. They would just place us in another horrible room and the first move was already long and hard enough. Apart from the ringing air con, the lights had thick dust all over them, water damage above the door. The bed was meh. The bathroom was fairly awful, it had no extraction fan so it was a sauna when you got out of the showerbath (Goodluck if you don't have good balance). One of the towels ripped when I was drying myself. It did have a much bigger tv which was new, so that was positive. The pool towels they give you in the room are old and you will get fined if it's not taken back to the room. There is also no complimentary water or even bathrobes. It sounds picky, but many hotels in this price point all do this as standard. The pool is it's only redeeming feature but the sunloungers are all ripped and stained. They did up the infinity pool which is open to the public but they forgot to upgrade the hotel guest only lagoon pool. The swim up bar is kinda fun but don't go for the cocktails, they are really overpriced and just plain terrible ($20-22). The mango daiquiri has some cheap mango rum which has been pre-made and then Ice is just added to the blender. So you never see the alcohol go in and in what ratio. Just buy beer, then you know exactly what you get. There are actually some really good cocktail Bars in the CBD with prices around $18 and $15 for happy hour. Go and explore them.

There are signs around asking for you to excuse their appearance while they undergo renovations, what exactly is that pertaining too? The exterior or interior? Because they should really inform you when you are booking that they are undergoing renos. The staff are lovely, and the front desk staff did their absolute best, it's a tough job being front desk staff. In no way is this a reflection on the staff, but the owners who have neglected to maintain and upgrade the rooms over time. I spent almost a grand in accommodation for 3 nights but these rooms weren't worth more than $150 a night. Anything more is a rip. They felt more like motel rooms.

Edit: apparently i've been contacted twice and voicemails were left. Not really sure how they got my number since my partner made the booking and not me And my partner has not received anything. Also, I posted the review on a Monday but was contacted over the weekend??? So before my review was posted? That is some good psychic abilities you have there. Cheers