Keith Tulloch Wine — Attraction in Pokolbin

Easily one of the most beautiful cellar door we've ever visited. It has a real 'country club' vibe and every little detail was immaculate. Did the wine tasting (8 wines) and we liked 2-3 of them. This could be down to personal preference, and we definitely don't claim to have the most sophisticated palate. Biggest let down though was the service which really impacted the overall experience. The staff were more interested in chatting with each other. Whereas at other cellar doors we've been to, everyone was happy to have a genuine conversation with us as they introduced each wine. I feel this really added to the tasting experience. For full transparency we booked the last tasting session of the day so the staff may be tired by that point. However, we couldn't help but feel they were just waiting for us to leave (which we did promptly after finishing our final glass, showing ourselves out as staff were still talking amongst themselves). I would still recommend everyone to visit this place as it's simply so gorgeous, but I hope their customer...

We were welcomed by Cameron when we arrived at the cellar door, who has a wealth of knowledge about wine and wine making.

The sit down tasting experience is the best we've ever had. The balcony overlooking the vineyard is spectacular, and we could've stayed for hours soaking up the warm spring sunshine and enjoying the great selection of wines.

Staff bring out wines one by one and take the time to explain about each and are happy to answer questions and share their knowledge. You're given time between each wine to relax and soak up the views. We never felt rushed.

Make sure to check our Cocoa Nib chocolates downstairs, they actually have chocolates that are paired with their wines, which work amazingly well together! The cheesecake is also delicious and cappuccino with a generous sprinkle of real chocolate on top was fantastic.

I've been to the Hunter Valley several times over the years and visited many wineries, but the experience at Keith Tulloch was one that will stay with me and we will definitely be back on our next visit...

Looks like I'm not the only one complaining of poor customer service. Very disappointed with our experience at Keith Tulloch. Earlier this week my husband and I arrived at the cellar door late in the afternoon, but still before closing time and were completely ignored by the staff member. We waited and waited, had to ask for the tasting list and then she continued to pour and chat w the other customer (1 single male, and 1 couple) so it certainly wasn't a busy time at that hour. We waited some more and then got up and left. We've never been ignored like that at a vineyard, and definitely won't be returning. Lift your game Keith Tulloch and look after your customers. It is customers that keep you...