Qudos Bank - Mascot Branch — Attraction in Sydney

This review is not referring to any particular branch, I only chose Mascot because that’s where I opened my account years ago.

I applied for a refinance loan over 8 months ago and it’s still not finalised. I keep being sent around in circles and not one person can explain to me why this is happening despite my repeated attempts. I’ve asked people to contact me about this but they just ignore it. I am at my wits end over this. None of this is due to issues on my part. I was told a month ago that I had approval and now I’m told I don’t and that I need to do this that and the other to get approval. If this was the case why wasn’t I told 8 months ago? Why do you keep sending me around in circles? What the hell is going on?

Can someone please enlighten me?

I do not recommend Qudos at all. Save your sanity and...

Fraud team constantly locking my account. Travelled to Indonesia, used an ATM at airport, they locked my account and texted me a local number to call in Australia. Even after I went to the effort of notifying them that I was travelling to Indonesia and set up my cards for international withdrawal. PayPal transactions - fraud team locks account, and Zippay transactions - fraud team. A serious pain in the but. Now have to transfer back into my CBA account. Don’t use this Mob. Everything is now outsourced and a real hassle. Also only allows daily $5k transactions from my account which can be a real pain. Even after updating it to $10k or $15k via the app, it still doesn’t change. Home loan rates also creep higher during rate cuts as they sometimes don’t pass on the full rate cut, but do...

Terrible customer service. Was trying to access my money whilst overseas. I called 10 times and everytime the person on the other end said they would transfer me to the appropriate team and evertime it would just disconnect. Came back to the Mascot branch to try and do the exact same thing and no one could help me. They told me to ring customer service and the exact same thing happened. Closing my account with them and moving my...