My wife and I decided to go back to Bermuda for our 25th Anniversary. We had cruised 18 years ago and had promised then to return. After a thorough research we decided on The Reefs. My 1st encounter was a couple of days prior to departure. Hurricane Humberto had struck the evening before. I had trouble reaching the resort on both numbers and kept receiving the recording that the call could not go through. I tried using my cellphone and dialed both numbers. The 800 number dialed but no one answered. On the second try someone answered! I explained the circumstances and asked if he was OK. He explained that both he and the resort were both OK. I explained that I just wanted to verify our booking and the choices that had been selected on a prior email. He (Chris) explained that power was still out, but that emergency power on the premises was in place. He was able to verify our booking and we went through the choices quickly. I did tell him about our 25th Anniversary, and I requested an arrangement in our room on arrival. I didn't want to take up too much of his valuable time, since the resort and the current guests were of more importance at the time. He and I both agreed that a follow up call the next day would be best. The next day I spoke with Donna and re-verified the information. She explained that the power had returned. Both Chris and Donna were utmost professionals - both cool as a cucumber in the circumstances and yet very personable. I felt like our trip had already started the before leaving. I was reassured that the resort and all staff and guests had survived the hurricane. We arrived on Saturday 9/21 in the early afternoon after a quick flight from JFK. We were greeted by another personable professional - Jozhahne. All staff are committed to helping complete YOUR experience. You would not even know that Humberto had hit the resort. We want to thank Lena Mae, Weiman, Rob, Richard, Kris Anthony, Harney, Vincent and Marc Angelo for helping us complete our vision. All staff at The reefs are as warm and inviting as the surrounding waters! The guests that we met are also special. It seems that we as 1st timers were out of the ordinary. We met couples who were working on their 6th, 10th, 15th and 20th revisit. The commonality to their repeat return is the Staff. Oh a d don't forget the amazing and spotless grounds. Tropical Storm Jerry passed while we were visiting. It was aa amazing display of logistics in how they prepared for the storm and then seamlessly returned the grounds to its original beauty afterwards!