Cabo Surf Hotel & Spa — Attraction in Baja California Sur

I want to share my wedding day experience to help future couples make an informed decision. This is my opinion and from my perspective of what happened, so I write this from a place of honesty and hope that my words provide clarity for those planning one of the most important days of their lives.

First, the venue itself is stunning. The natural beauty, location, and on-site staff were professional, kind, and accommodating. Many guests commented on the breathtaking setting, and I’m deeply grateful for that. However, there were significant challenges with the venue coordinator that caused unnecessary stress leading up to the wedding.

At the start, communication with the coordinator, Caroline, was warm and welcoming. When we asked about room minimums or other requirements for a beach wedding, she repeatedly reassured us that all was well. However, despite asking multiple times if room minimums were required, we were only informed four months before our wedding that "we may not have a beach wedding," when room requirements weren't met. When I pressed for answers, Caroline coldly responded, “It’s in the contract.” This miscommunication added unexpected costs and emotional stress. Even after the wedding, we were emailed by staff apologies “Caroline got the numbers wrong yet again,” which was deeply disheartening.

When we opted for vendors not on her preferred list, her tone became aggressive. For example, she pressured me for months to use her photographer, despite us already contracting someone else. On the wedding day, she asked me to tell my photographer that she (Caroline) had recommended her—presumably for commission. When I declined, it was frustrating to realize her priorities seemed more about financial gain than supporting us.

The tension extended beyond us to our vendors. Caroline’s communication style made many vendors seem uncomfortable. Some potential vendors stopped responding after I mentioned her name or the venue. This was a major red flag that I, unfortunately, did not recognize earlier.

The discomfort was also felt by my bridesmaids and makeup artists. Caroline entered our getting-ready space and told my makeup artist that one of my close friends looked “too pale” and that it wouldn’t look good in photos. This comment came off as very inappropriate.

As someone navigating PTSD, I emphasized the importance of clear communication and trauma sensitivity to Caroline during the planning process. Despite this, her behavior at times felt unkind and dismissive. For example, just before walking down the aisle, she yelled at me for not standing in the exact spot she directed—even though I was only a few feet away. My cousin witnessed this and asked if I was okay. Moments like this, on such an emotional day, was absolutely unnecessary. No one should be yelled at on their wedding day.

Despite these challenges, I focused on the love and joy of the day itself. The wedding was magical and unforgettable. I want to acknowledge that my family’s behavior was not always appropriate, and I sincerely apologize for any added stress caused by them. I also acknowledge that Caroline had moments of empathy. She helped us find medical care for my sister and even spent hours speaking with us. I appreciate those efforts, but I believe her aggressive tone and behavior needs to be addressed.

To future couples considering this venue: the location’s beauty is undeniable, and the event staff work incredibly hard. However, I urge you to consider how important clear, compassionate communication is when choosing someone to coordinate such a special milestone. You deserve autonomy in selecting vendors who align with your vision and values without added pressure. If you choose this venue, I recommend being prepared for potential challenges in communication with the coordinator. That said, everything else about the venue, its ocean beauty, and the staff was wonderful.

Weddings are meant to be a celebration of love and connection. My hope is that sharing this story helps others plan a wedding where they feel...

This is a wedding review not a review on the hotel or restaurant Let me start by saying the stay, hotel and hotel and staff are excellent and I would in no way say not to stay here because the location, rooms and the restaurant and the workers are amazing. We stayed in an ocean front room and I think it was beautiful.

But. I would tell you no matter how nice it is I WOULD NOT have a wedding here unless you want to be stressed out through the entire process. This is not about the wedding not being amazing which it was, in spite of her. Where do I start, The wedding coordinator is horrible. I have been planning events for years and have chaired very large events so I was a fool and thought I didn't need a coordinator. I went in blindly because we wanted a place we could buy out and that would be only our guest. She told us we didn't need an outside planner that she does everything. Well the second you send her the deposit you don't hear from here again. We flew there for a tasting and walked into the hotel on the day and time we agreed to and emailed about up until a week before and she totally forgot we were coming! We had to change our plans all around and come back a few days later. That is how it all started. We met with her florist and her decor company and they were second rate. Their was a couple there having an amazing wedding, just what my daughter wanted and they warned us and said to find an outside coordinator and gave us their vendor list. I quickly did just that and Thank God I did. Of course once she finds out you hired outside, she tries to sabotage everything that you and your coordinator tries to do. She made the vendors jump through hoops to get in the place to even set up. She refused to give my staff and vendor even a glass of water and I was interrupted during the wedding dinner because the band (who I booked through her, so you know she made a referral off of) wanted a cup of coffee and she had no way to charge me for it! Are you kidding me? I had 150 guess with a total hotel buyout and extra charges for beach set up and steak dinners, full bars etc and she was worried about a cup of coffee? Also she was yelling at her staff during the cocktail hour which was super embarrassing. Then I was promised a certain wine we wanted so they served it during dinner and then switch it for a cheaper wine after. At 9:45 (she was long gone) the bar told my husband we were out of Tequila and made him pay for 2 more bottles. I had an open bar until 10:30 how could we possibly be out of Tequila? She lies to your face, her staff is scared of her and she is a cheat. Not sure if that is the way her owner wants it or what the deal is. We loved Cabo Surf for many years spent a lot of family time there, but I will now find a new place to take my family. I feel sorry for the workers there. They know it is bad and what she does is not right but their hands are tied. We found out after the fact, that vendors and coordinators don't want to work with her. I am prettty sure she likes it that way, so she can make extra money from them. She also gets $2K for her coordination. Her reputation exceeds her to say the least. I wish I didn't have to write this review but buyer beware.

Thanks Cabo Surf for making the day more stressful than it needed to be and Thank you Martha Ayala weddings for braving her wrath and keeping it all...

Stayed for 7 nights so we really got a good sense of what the place is like.||The good:|Wonderfully close to the water, especially if you get one of the beach front rooms. I suspect any room on the back of the buildings will be noisy though, as the highway goes right behind it.|Cleaning staff seemed excellent.|And generally this would be a good place to go for a shorter stay, if you like surfing.||The not so good:|We noticed when arriving and any time near the gates an overwhelming stench of sewage. We never could figure out where it was coming from. |Very close to the highway. You could hear road noise when you were away from the ocean.|Only one restaurant and nothing is walkable. I want to note that some other reviews have mentioned “not much” is walkable and I want to make sure to specify that literally nothing is walkable. This place is right off a highway, there is no sidewalk, and the beach is bookended by large cliff/rocks. I’m big on exploring on foot and was pretty disappointed to find out I’d need to take a car to get anywhere.|The food in the only restaurant is hit or miss. I had some very good ravioli and enchiladas but some very overcooked shrimp and extremely salty avocado toast.|The lunch menu is exorbitantly expensive; if you’d like a simple chicken quesadilla it’s $20 USD. And that doesn’t include the 17% Vat.|Rooms are very bare bones. Minimal soaps, only one bottle of water which is replaced if you ask your room to be cleaned.|The pools were rather small and very very warm. It was like swimming in a hot tub. This is not hyperbole as the upper pool hot tub was indistinguishable in temperature from the pool itself. The lower pool only marginally so.|Because of the small size of the property when it’s full it felt very crowded.|The beach is nice but not the most swimmable if that’s what you’re looking for. You can’t walk very far down the beach because there are rocks blocking the way on either side. This could be a pro and a con.|Very steep grade in the hallways. My partner slid and fell once. Just be careful but also if you have issues walking take note.|The staff is decent. About 30% of them are very nice, the others a little rude or passive at best.|Rooms a bit bare bones for what you’d expect at $300-$600 USD per night. Very limited toiletries, horrendous coffee situation (tiny oster drip coffee machine with unknown grounds and powdered creamer). The coffee in the restaurant was also very poor.|You also get locked out on the beach when they close the doors. The time the doors close varies. Today we got locked out...