Speranza Banquet Hall — Attraction in Brampton

Horrible management, slow staff, dirty linens and lack of communication that almost resulted in cancellation of the wedding ceremony! I would give this place 0 stars if I could. The venue stated that we had access to the venue from 7am, guests were supposed to arrive at 11am and the ceremony was supposed to start at 11:30am. We arrived at 7am to assist with setup and the doors were locked! Finally, at 7:30am, someone opened the doors for us to enter. We went into our hall and noticed that we were MISSING 8 TABLES. Our contract with the venue was for 27 TABLES for 190+ PEOPLE. We attempted to call the manager multiple times to address the matter, but she did not pick up her phone. We searched for the manager in all the halls and the back area, but she was nowhere to be found. We attempted to call her again and she finally answered at around 8am with a very sleepy voice. We told her that we were missing 8 tables and asked where she was, and she said she was AT HOME! Why was there no manager onsite? An event such as a wedding ceremony is an important event, so it is extremely unprofessional to not have any manager onsite - let alone not answer their phone after multiple attempts. We advised the manager that our contract included 27 tables, not 19. The manager rebutted stating that the floor plan that she was given only had 19 tables, then she proceeds to text us an IMAGE OF THE FLOOR PLAN SHE HAD IN HER POSSESSION WHICH CLEARLY SHOWED 27 TABLES (see image attached). Then she told us to contact the owner of the venue and gave us the owner's number. We contacted the owner and he blamed us for not giving the venue the floor plan. If that were true, then why does the MANAGER HAVE THE FLOOR PLAN WITH THE 27 TABLES WE ASKED FOR? The owner proceeded to tell us that he was sending staff to help add more tables to the hall. At this point, we already lost 1 hour of valuable setup time. At around 8:30am, 4 venue staff members arrived to help add more tables. The staff was extremely slow to setup and were on their cellphones often as if there was no sense of urgency. They were moving so slow that me and my partner had to intervene and move the tables ourselves. After all the tables were set, a staff member asked if the tables were arranged to our liking, we looked and saw that the tables and chairs were severely aligned... Again, my partner and I had to rearrange all 27 tables and 190+ chairs... With all the work my partner and I did, the venue might as well put us on their payroll. After all the linens were set on the tables, we assessed each table and noticed that many of the table cloths had WRINKLES, HOLES, STAINS and DIRT on them. The chairs were DIRTY as well. Our contract stated there would be 3 easels for our signs and photos, but when we asked the staff member for them, he said that there was only 1 easel available. However, we were adamant in have the 3 easels that we were promised and had the staff member look more thoroughly. Lo and behold, there were now 3 easels available after the staff member said there was only 1. We asked one of the staff members to relocate a heavy marble tabletop, but they did not do it so we had to do it ourselves - as if there wasn't enough we had to do given the immense delay. The staff members misplaced our alcohol so we had to search the entire venue for it. Additionally, the venue stated that we had no liquor license, but we insisted that we did. Luckily, the liquor license was resolved and the initial confusion was due to a lack of communication from the venue's end. Additionally, we had requested the large LED screens to be turned off on multiple occasions. Every single time they were turned off, someone would turn it back on... This happened about 3 times. By the time MOST of the set up was completed, it was 11am and most guests had already arrived. We were supposed to finish setting up the venue by 10am. But given the unprofessionalism, the terrible management, and lack of communication, we finished just past 11am. Recall that the ceremony start time was...

I wish there was a lower rating than 1 star for this hall. Let me start off by saying the manager of this hall GAURAV is beyond unproffessionnal and disrespectful.

I recently held a party in the small hall here (The Garden), this past saturday. When i first came in inquiring about the hall Gaurav was all smiles and polite and roped me in to book the hall. As he was writing out the contract he told me "dont worry everything will be done smoothly no problems." Boy did i make a mistake there. I looked young for my age, maybe thats why i was taken for granted by this man.

We had a deluxe bar with food included along with backdrop tables and napkins. For the deluxe bar we asked for 2 bartenders along with corona as the imported beer. Day of the party neither of those requirements were met. I was not able to organize the colours of the backdrop nor the food timings with Gaurav because he kept putting off the meeting until 3 days before the party. When i went to the hall, to my surprise he still was not there and he had sent his brother (very unproffessional on his part) to do everything with me. I discussed everything with his brother and we left it at that. I told his brother that i really did not like the way his brother was yelling and swearing at me on the phone especially because im a client and it was really rude of him. His brother apologized for that misunderstanding.

Day of the party i arrived at the hall, thinking id be out of there by 3pm latest, because the party started at 6 and i needed to get ready. I didnt leave the hall until 430pm. Why? When i got there backdrop was not done, tables were a mess, the floor was disgusting (popcorn and streamers everywhere) I had to call Gaurav and told him this needed to be dealt with before i started decorating. No one came to clean until an hour later. ONE HOUR.

As they were cleaning i started doing what i can... had to set up the tables myself which was his responsibility and after his worker put out glasses i went around to put my centrepieces on the tables and i found broken glasses, cracked glasses, glasses with lipstick stains. Chairs had dry icing, had holes etc i ended having to do the backdrop myself. I Had to call Gaurav again and tell him about this and yet again he sent some one else to look after the matter...ONE HOUR later.

So just to get all of that sorted its about 3pm and we barely decorated because Gaurav didnt even come himself to check if everything is ok. May i add i went to the other two halls and everything was taken care of and in tip top shape. He was also tending to their needs and not even taking 5 minutes to talk to me or my mother about what our hall was missing. He continued to ignore my calls as well.

I left to get ready and came back to find the front of the hall still had a bunch of mess and was still dirty, my guests had already arrived, it was so embarrasing. We came into 1 bartender and no corona. As we went to the main office to speak to Gaurav he told us we were stupid and ridiculous and was yelling at us. He told us he didnt write any of that down on the contract so he wont be giving us what we asked for. That he was doing us a favour by renting us this hall... even though we are paying for this hall.

After my mother went into speak to him and told him that she is not stupid and is a manager at a bank he then stayed quiet and complied with our needs... nonetheless to say that Gaurav was blatently disrespectful and did indeed believe that we were from a lower class therefore did not really care about us as clients.

If you decide to go forward with this hall PLEASE write down everything you discuss with this man or any of them and make them sign it so they dont screw you over on the day of. This was the most stressfull and disgraceful banquet hall i have ever dealt with and they definitely would not be getting any clients from me.

May i also add we did not disrespect any staff members because we just continously asked for management, infact the bartender had stayed back with us and enjoyed...

I normally write postivie reviews but when i give a 1 star (technicaly 0 star), you know its really bad. I considered potentially booking speranze banquet hall for a wedding reception as the photos looked nice along with pricing etc which ive realized the hall looks nothing like they advertise. So my fiance and I get to the venue, although the lobby looked okay, it smelled really bad! It smelled like a washroom and mouldy. The owner Gaurav had told me to come anytime. Once I arrived I was told he was not there, Gaurav himself did not inform me he would not be there which was really disappointing -as a soon to bride, my partner and I have a busy schedule in regards to meetings with vendors etc for other parts of the wedding- we were partly assisted from his brother Paul who seemed to be very distracted and uninterested. We asked questions which he gave answers that had nothing to do with what we asked. He did end up showing us the venue after we asked for him to, through the walk through he walked very fast and felt like we had to catch up to him, again in the walk through it was the same nasty smell and he was also very ill mannered. He did not give us any information but rather we had to repeat our questions to get answers.I already knew I wasn't going to book with this place because of the first impression I was given, the smell and his behaviour. If you are going to have children at your event, they will charge them the bar fee which I find ridiculous lol as other vendors actually give a half price rate for children and don't charge bar fees to them.He is also very disrespectful, demeaning and degrading to his staff. A wedding reception is a very important part in anyone's journey so please save yourself the time, money and disrespect and search for another venue. I would not at all recommend going to this place. I wouldn't even want to attend as a guest as I've heard people have got food poisoning here and their sprinklers have gone off a few times during events. I've taken the time out to write this review because I don't want anyone's special day getting ruined...