Hyatt Place Toronto / Brampton — Hotel in Brampton

I read reviews and was a bit skeptical. I mean it's a Hyatt Place afterall. Frankly, 9 out of 10 of their properties I have stayed at are a disgrace to the Hyatt brand. Fast forward to our trip to Brampton; if you believe in all your stars aligning correctly, that's what happened. The hotel is IMPECCABLE. You no longer have to travel to Asia to experience a great product with fantastic service. You have it here in Brampton. From the check in experience to the room to the follow ups to requesting additional help late at night: this experience really reminded me of my time in India. For the non-Indians who have yet not had the honor of experiencing what true customer service that really comes from the heart, you gotta come here and experience it for yourself. The hotel seems to be run by Indians (which I'm sorry North Americans, explains the fantastic experience). Frankly, I received better service than I have received at the Park Hyatt in Chicago. This definitely is my home away from home when I visit Toronto in the future again. I'm in the service industry myself and perhaps that's why I recognize great service that is provided from the heart as compared to service provided simply as a part of your job. This place truly serves from the heart. (You will have to read my other reviews related to the trip to know of the other stars that aligned for us)

Updated April 8, 2024:

I deducted a one star from my rating on this hotel. However please keep in mind, I had to deduct this my recent stay here was not as good as the first one HOWEVER, it still tops any of the Hyatt Places in the US I've experienced. I'm a very picky person and notice little things.

I learned 2 valuable things on my recent stay here about 2 weeks ago.

Avoid paying a non refundable prepaid rate if you are booking well in advance. I booked my stay several months in advance wanting to 'lock in' into a 'great price.' However on the day of arrival, I noticed the price had gone down significantly: nearly CAD 60 but the hotel refused to give me the current lower rate. On the face of this, they really did not do anything wrong folks; I did indeed book a 'non refundable' rate and they had no obligation to help me out and issue a refund on the difference. That said, from a customer service side (I've been in the service industry for decades), it did leave a bad taste in my mouth. At the end of the day, I thank them for this because I don't think I'll book a non refundable rate so far in advance moving forward.

If you are a globalist (Hyatt's top tier loyalty membership program), do not expect a suite upgrade. They will not give you one. The verbiage they used at check in was something to the effect that the suites they have do not qualify for a 'standard suite' upgrade. After this, I did check their website and while they had plenty of suites available, none of them had the verbiage 'standard suite' so I guess when the hotel came into being, they just decided to 'not have any standard suites' to avoid any upgrades.

Again, all the items I have shared now do NOT go against any policy the chain has. My deduction in the review is below.

From the check in experience to the check out experience to the experience while actually staying here was very different from my first stay. Don't get me wrong; I don't expect special treatment or attention but am human and am taken by surprise when the service standard and interaction has a stark difference from previous experiences. The check in process frankly was just like any other Hyatt Place in North America. Nothing spectacular, not much of a friendliness (not rude by any means). It just didn't have that 'welcoming' feeling like the first stay had. During the check out, no thank you for staying, no how was everything, etc. It just felt like the management may have changed and in the process they changed the staff and the attitude all together.

Sadly, I won't be going out of my way like I did this time to stay at this...

Do not go there unless you wanna be charged exhorbiting amounts for no good reason! I stayed two days at this hotel with my 3 friends. Upon arrival, the check-in staff made the process quite difficult. I did not have my physical credit card and the front desk employee told us there was nothing she could do and that we couldnt check in for which I then requested a manager and she was able to made it work like I knew she would. We initially booked for 1 night then decided on the same day to extend for one more night. The next morning while we were coming back from shopping, the front desk manager told us she saw we had a cat in our room (wasnt mentionned on the reservation that the hotel was not pet friendly). She told us they were gonna take 75$ for cleaning fee from our 100$ deposit. We also had to remove the pet from the room (obviously). We went to our room took my cat and brought it to a friends place for the night. They went to check our room for damage and there wasnt any. We were understanding as it was our mistake and accepted the fees. We also had to repay the deposit as they were “not able to transfer it”, we were once again very understanding and repayed it. The rest of our night went smoothly apart from the fact that there was two dirty towels in the hallway for several hours. The morning of our check out, we requested late check out until 2pm. While we were packing our stuff, I got a notification saying the hotel charged me 300$, which was declined. Then 200$ that went through and another 100$ that was declined as well. We called from our room to know what in God’s name those charges were for. We were told to go downstairs and they would explain. Upon arriving downstairs we got told that one of their staff saw us taking a cat out of a room in the morning. We were appalled. Literally. We had the decency to be honest with then the day before and comply with their request without making a big fuss about it. Now all of a sudden, were being accused and charged for no good reasons??? Komalpreet, the front desk SUPERVISOR (be careful she pretends to be a manager when you request to speak to one) was truly one of the most petty, greedy and difficult person I ever had to deal with. I was talking to a disrespectful wall. I tried to explain that she should check the cameras before believing anything. I then asked her is she SAW it with her own eyes when we passed in the front desk. She was not able to answer my question. The audacity she had to not only accuse us but also CHARGE us while we were still in the hotel and without even letting us know about it first. I requested once again to speak to a manager because that manager was truly an angel. She told me that she was the manager, upon reading her reviews reponses, I came to find out she’s only a supervisor. Truly one of the worst customer service I ever received in a hotel. I got charged 300$ for no godforsaken reasons. Chargeback request already filed as I am absolutely not paying for...

Usually do not write reviews however the lack of customer service at this hotel is unacceptable. Stayed here this passed weekend. Started off very well but ended poorly. Upon checkout, an employee was nothing short of rude and arrogant. She took me to the side and started, what felt like, a scolding by a parent. Full transparency, we had a noise complaint one of the nights as we had friends and family in our room. Night staff came to my room and let us know about the noise complaint and kindly let me know that we needed to keep it down and/or have the guests leave which is fully acceptable request. But going back to check out, said employee raised her voice, would not let me speak, spoke over me among other things. She then went on to say I would be charged for a noise complaint (was not brought up at night at all), I asked what is the charge? her response: I cannot tell you as I first have to see your room. How is the cleanliness of the room related to a noise complaint? This indicates that they are pretty much making up a dollar value for a noise complaint (which logically should be a set fee?). Trying to have a conversation was like talking to a disrespectful wall. She asked if I wanted to speak to the manager, I said yes. She ended up speaking to him, then tells me he is unable to speak with me as he is at home. But you just spoke to him? She then said I would get a call Monday. Due to this, I feel the need to talk about their "restaurant". I had no intentions to talk about their food but due to my experience with the staff, I feel compelled. Their "pizza" tasted like a frozen cheese pizza tossed into a microwave, my friends 5 year old couldn't even it eat, yet I said nothing. Ordered a few burgers to my room for take out, and the beef tasted like cardboard. It was so bad that we ate only the bread and left the "beef". I'm glad I took a picture of it. Dry, stiff and tasteless. Yet, I still did not mention anything as most the staff was helpful during my stay, but after being treated so poorly, it needed to be brought up. I am STILL waiting for a call back. Some employees in this company need to either be...