Hamilton Golf and Country Club — Attraction in Hamilton

If I could give them a zero for their customer service I would. I am not a golf player, neither a member of this club, but I reside in the areas. I called to make a reservation for valentine's day dinner and could tell that I was speaking to someone who had started new. He was very pleasant to talk to and made a note of all my questions and told me he would get back to me. I mentioned twice in my conversation that I had never visited the facility and no one in my party was a member. He gave me a reservation and promised to email me with answers to my questions. So far so good.

Within 5 mins a lady called me introduced herself and said "You got W confused". There were literally the words she used. (Using W to protect the privacy of the employee). I was stunned to hear her say this and asked her to explain how I had done so. I don't know if she heard the contempt in my voice but she said dine is is just for members and I said fine. This means that whoever I had spoken to before had communicated that I was a non member, or she figured it out. No confusion was caused by me as I was very explicit about this information. Regardless, this is not the way you talk to someone who calls your business. THIS is why I am giving this facility a 1 star.

Instead of opening with "sorry there was a miscommunication and we apologize for the inconvenience" she straight out put the blame on me for "causing confusion". This was very poorly handled and I did not expect it from a facility such as the Hamilton Golf and Country Club. Even if I, or any member of my family ever decide to pick up golf, I will never...

I attended the RBC Canadian Open over the weekend and purchased a hot dog from one of the on course kiosks...

Before I get started, I have to imagine that if hot dogs are available in prison, they would be comparable, if not better then this dog. The dog came squished into a sheet of tinfoil, with a dollar store caliber, stale bun. The dog itself was cold, and possibly prepared in a microwave hours earlier with a strong rubber-like texture. Each painful chew was filled with shock and regret. The kiosk offered only 3 standard condiments, ketchup, mustard and relish, all of which were hot from the sun and extremely messy. Unless you are starving and have no other options, I would not recommend you try this hot dog. Overall I am rating this a 1.1 out of 5, and for the first time in my long and prestigious hot dog eating career, I will...

The course itself is wonderful. All three nines never get old. The grounds are usually in good condition. Unfortunately over the past years the greens have gotten a little slower. I would recommend walking as it is a wonderful way to spend a morning or afternoon. The clubhouse itself is beautiful and historic. Staff are not the friendliest but can be quite helpful. I love the caddie program as it does wonders for the local youth. The only real concern I have is the lack of community involvement through the rest of the club. The course gets a bad reputation amongst non-golfers because of its high...