MY-THAI Ancaster — Restaurant in Hamilton

I have always wanted to try this Thai restaurant, and tonight I was able to. I ordered Sweet soy noodles with chicken, spicy. I also ordered 4fresh spring rolls and asked if they could do shrimp. They said yes for an additional $4.00. I said I would get one order please. I got an ice tea to go. The total was just over $40. The fresh spring rolls were so terrible. I have made better ones myself with my limited knowledge of Thai cooking. There was one maybe 2 shrimp in the whole thing and they were falling apart it was messy, and difficult to eat. I don’t recommend them. Not worth the price. The peanut sauce was thick. Like crunchy peanut butter. I didn’t care for the texture or crunchy peanuts crushed into it. That’s just my personal preference. It did taste like peanut sauce it was just different. The Pad SeeEw, or sweet soy noodles were ok. The flavour profile was good. It was a little dry, the chicken was dry too. Not enough sauce. I got a big chunk of green pepper a random cauliflower piece in my dish. It seems sloppy and hurried. It was ready in 15 minutes. I would be willing to wait and be happy with some amazing Thai food. Disappointing is an understatement. If I spend $40 on one person and pick it up myself it should be topnotch. I would give this restaurant 6 stars if I could. The owner herself reached out to my immediately and asked if I would try it again. She was so kind and appreciated my comments. I picked up the exact same order tonight and it was 5 stars. The peanut sauce is no longer stored in colder climates so it stays creamy. The rolls were perfectly wrapped and filled with shrimp. I do take into consideration that everyone can have an off day. Thank you to everyone at My Thai in Ancaster. Amazing staff and...

Ordered through Uber. Huge waste of money. The food was very bland and tasteless. The chicken breast was poorly portioned in all preparations, lacked taste of the seasonings and vegetables were not sautéed properly. For almost a $20plus chicken dish have a heart to give a decent portion. We are huge fans of Thai food and during all our travels rely on Thai restaurants all over the world, must say this was the very worst we had so far. Ruined it for us, we regret recommending My Thai to our friends yesterday. Never again for us.

My Reply to your comments below:

As for your explanation below, first thing I would say is your reply is very reflective of your service. I suggest, take ownership and respond like a manager and a leader. Don’t play the blame game. I am not comparing your food to Thailand. I am comparing your food to Spain, Italy, Hawaii, other parts of the Europe/US and Canada. I understand very well that taste of Thailand cannot be expected at My Thai. I order from Uber all the time and third-party does not deteriorate the taste or quality especially when the food came within 40 minutes. After reading your reply, I understand that room for improvement is dependent on you owning up like a leader with a positive attitude. If I was looking for a refund or an exchange, I would’ve let Uber know. Food to be saved and refrigerated for you to exchange the next day is hilarious. Just so you know, majority of the people at the get together wasted their orders and that was money down the drain. Don’t worry about me asking for my money back. That’s not how I...

Oct 28/23 In September, take-out Thai Basil/chicken cost $17. Today it costs $21. A $4 (24%) increase. Why? They now force you to take their white rice as part of the meal. Well, I cook my own healthier brown rice at home. New ownership, new staff. One less customer now after a very long patronage.

Oct 28/23 Response to your reply. Take-out is different than dine-in. COVID did not stop me from going to your business for some take-out to help you stay in business. Getting take-out means no dishes to pick up and clean. I always paid with cash so that your business gets 100% of the money instead of paying with a credit card to give a % of the money to the credit card company. You get all the money and I would always put a tip in the jar. A customer should not be forced to buy anything extra, especially on a take-out order. You say your menu prices increased by 6.8% October 1. That means the increased cost of my take-out order should only have been $17*1.068=$18.15 and not $21. Today, you increased my cost by 24% ($4) on my take-out order because you forced me to pay an extra $2.85 plus tax for a side order of white rice that I did not want. I did not leave my usual tip. A side order of rice should be the customer’s decision to order on a take-out order. Customers should not be forced to take rice on a take-out order because you “would like to share more on how to enjoy a Thai meal”. Now you have lost a long-time customer coming to...