The Olde Angel Inn

A few things that were meh about the stay (3 nights). The "Generals Quarters" suite - the beds are pushed up against a wall such that 2 of the 4 sides are blocked. This makes for an uncomfortable experience when sharing a bed. On the plus side there is a separate seating area that allows you to have a drink in your room comfortably. We did two nights in this room. The third night we moved over to "The Governors Room". This room has two large beds (I believe one king and one queen (or two kings)) and this is much more commensurate to a hotel room suite. There is a pseudo sitting area in one of the bedrooms. Hind Sight 20/20 - this room is the way to go if you have 3 to 4 people in your party. Of note - the electrics are a bit shoddy. If you plug something in at the side of the bed (ie. phone charger) it will cut out the fan and the lights in the bathroom intermittently. Must be a loose connection that requires some attention. No fridges in each of the rooms - this should be a given for this type of room/expense.

We had a meal on our first night - the food was mediocre and the service we had from one young blonde woman was pitiful. We were left feeling uncared for and that we were a chore for being there. No eye contact - all 'matter of fact' and no feeling of care for us as customers. At some point I had to leave my table and address this with another server/manager in the restaurant. We were given 20% off which was a nice gesture. Back to the food - nothing we ordered was 'great'. I'd suggest eating elsewhere unless you really have no expectations or don't really care.

The last thing that irks me is the 3% MAT tax. What the hell is this? As far as I can tell (https://niagarafalls.ca/city-hall/finance/municipal-accommodation-tax.aspx) this tax is to be 2$ per room, per night. We should have paid $6 and not $44. Buyer beware. It leaves a bad taste in my mouth.

To the good stuff - Leah is whom I dealt with at the reservation desk. Lovely person. Kind, sense of humor, patient and very helpful. At check in there was also a lovely bloke who helped us check in as we got there after Leah had left. Also kind and helpful. The rooms are amazing (keep in mind the age of the building), they have lots of character.

The town is gorgeous - it doesn't really matter where you lay your head as long as it is clean. Enjoy your stay in the area - lots of nice things to do and see within 1km square of the hotel. I wish I could give 4 stars but the encounter in the restaurant really did spoil our first night in Niagara. I also think the MAT is a scam. I am pretty sure CBC Marketplace did an expose on this.....