NEOB Lavender Boutique — Attraction in Niagara-on-the-Lake

Fell in love with NEOB Niagara from the moment we first discovered it about 10 years ago. I adore lavender 💜. It’s also a bonus that it’s woman owned. And the products - they’ve truly become part of my life. I can’t live without their tea light candles (burning one now… glorious lavender… yum!). Their lavender linen spray is part of my nightly wind-down. I mist my sheets and pillowcases every night. It’s such a relaxing, subtly fragrant way to signal sleep. I use their lavender laundry soap to wash special items like our sheets and towels. Extra cozy, extra comfort. Bonus: the lavender dryer bags are also amazing for those.

Their rose geranium spray is something I always keep with me. It’s light, refreshing, and feels like a tiny self-care ritual. Especially lovely for moms. I keep one in each bathroom vanity at home and always travel with one in my bag. It’s perfect for misting on a plane or at the airport after a long travel day. I also travel with the tea lights. They’re nice and compact, and I pop one into my soapstone oil burner to bring a little calm wherever I’m staying.

What really surprised me was how much my son enjoyed the boutique too. Normally when mommy shops, he’s swaying side to side going, “Mommy, I’m bored,” but not here. He was totally into smelling all the soaps and oils. It was such an olfactory delight for the whole family! We also loved trying their lavender cookies, popcorn, and honey. Such a treat. I’ve even ordered some to have at home. And it was really fun to show my son where lavender actually comes from, one of mommy’s favourite things 😍

The boutique itself has a quiet beauty to it. Natural wood, soft lighting, thoughtful displays. It doesn’t feel over-styled or forced. Just peaceful and grounded. You notice the scents, the textures, the light.

I hope they always keep making the things I mentioned - the candles, the linen spray, the laundry soap and dryer bags, the rose geranium mist. They’ve become part of my home, my travels, my everyday rhythm 💜.

And if they ever add lavender lemonade or lavender soft serve at their boutiques in the summertime - we’ll be first...

Horrible customer service and experience! I took my 87 yo father and his 90 yo friend to a trip to NEOB lavender farm. We joined the 2PM tour, but it was too fast for them to keep up so they asked if they could do the 'pick your own' lavender instead. I left them (and my husband) by the field and walked to the boutique to pay for it. I was told that it was $15 for a bouquet and $25 for 2. I needed 2, paid for 2 and was told that someone would give me 2 baskets, scissors and join me in the field to show me what's allowed to cut shortly. Enter "Tracey", a salesperson that when asked if she could help me, started loudly questioning the first salesperson about the 2 for $25 'deal' she gave me - arguing that this is not valid and delaying everything. I was meanwhile ignored and left waiting there, while my elderly father and friend were waiting in the sun. I asked politely to either be assisted with the basket and scissors, or be refunded, as I had elderly people waiting outside. Tracey turned to me and basically told me to shut up because I was getting a bargain (!). She continued to argue with that poor colleague of hers and berate her for the 'mistake' in full view of everyone, and when I asked again to either be served or refunded, she finally started marching along me, while yelling at me in the most passive aggressive way and calling me rude (and reminding me that I got a 'deal'). This lasted all the way to where my family was waiting, and in front of them. I just wanted to get out of there and did not want to make the matters worse by finding her manager and complaining, as I was stunned at the complete and unexpected rudeness I was exposed to. Absolutely unreal! Ruined my otherwise wonderful day. Tracy should not work in customer service ever and at all, she was absolutely unprofessional and completely out of line. She should also apologize to her colleague that was yelled at in front of the whole store. This was my first and last visit to NEOB...

Lavender farm is one of the best place to spend a relaxing afternoon. Best bloom time are during early July. Harvest season toward end of July to early August. We came during harvest season to experience the lavender aroma in the air. Staff here are very nice and accommodating. The site boutique is a must see (attached pictures of few products they have) lots of great products to pumper your day. Parking is free. Entrance fee depends on which season. We only paid $5 for 2 adult and one child because it was almost end of season and they always say less bloom left as they are harvesting each day. You’ll be to judge from photos we got. They also provided us $6 credit towards any purchase at the boutique so to do the math we basically got free entrance that day. Take note that lavender flowers are tiny by nature and if ty go there with point and shoot smart phone, you got to plan at its greatest bloom season. For we do photography as a hubby, we tend to not worry about any season to visit as kind of know how to capture an angle to make them look at its best. Staff attitude is really a plus. That’s what makes us love the place. That promotes good moods prior to the start of your visit and it last till you got home. Hope this review helps on your future plans to...