Black Prince Winery & Canadian Vinegar Cellars featuring Barrel House Wood-Fired Pizza + County Disc Golf — Attraction in Ontario

Black Prince has for a number of years been on my Must Go To list while visiting the area. They have a lovely selection of both wines and vinegars which never disappoint. The staff at the tasting bar have always been very friendly, knowledgeable and helpful however yesterday, I was appauled by the conduct of the seniour gentleman on sight. It was terrible how he reprimanded the young gentleman who was assisting a group of people who were sampling vinegars. The issue, I believe was related to an undercharge of a previous customer. Being a DM myself, having been in business for many yesrs, I have never spoken to my employees in this manner, let alone in front of patrons. There is a time, place and manner to address matters, of which were obviously completely disregarded. The young attendant was visably shaken up by the incident. Although, nothing was said by the employee after-the-fact, I did extend some words of support and encouragement. One thing I have learnt over the years is that if you want respect, want employees to meet expectations, be Magnetic as front people for your business WE as employers must be professional at all times, create a positive working environment for our employees and ensure that they know that they are valued. Final note: The rating is based on the product and assistsnce received. I did not think it appropriate to penalize based on the incident witnessed. I hope this feedback will be reflected upon and applied as a learn for future....

Edited - One of the staff was extremely rude during our wine tour. We were originally told we could bring a snack in, which we were enjoying by the picnic tables, then one of the staff approached my group extremely aggressively telling us to pack up and leave. He could have simply explained that we must of misunderstood and that we can stay but would need to pack up the food. We then went to Sandbanks Winery, who welcomed us in immediately and confirmed outside food was not a problem. I would definitely not recommend the Black Prince Winery.

Response:

Your response was a complete lie! Maybe you forgot that you told our wine tour we could eat. For your information there was no one waiting for tables. Sandbanks does serve food as some of us also got a snack there! Each of us also purchased a bottle of wine, which we were going to at your winery, so you lost customers because of your aggresive (not polite) reaction.

She actually said 'she was not drinking, so to stop speaking to us in such a rude and aggressive manner.' Maybe if you had calmed down, you would have heard her correctly.

We did leave immediately! The rest of the staff was really nice, as previously stated it was one employee. So not sure why you are discussing the "staff" in...

Worst wine experience of my life! Let me set the stage. I'm a sommelier, wine educator, and worked in some of the finest private clubs and restaurants in Canada. I've been fortunate enough to have tried almost every major fine wine on the planet. This isn't it!! I love to promote small wineries and help them get recognition, but not this place. There's a reason I haven't heard of it in thirty years in the business. Some red faced guy(daily drinker) was condescending and it's like he was too important to serve the likes of us. You know, people with money that want to spend it on wine. I suspect their vinegars are good, but I wasn't that willing to part with cash after the wine experience. No door handle? Spiders and webs all over the barrels within customers reach? Overall a very very dirty place. Definitely not up to any health code. I happen to know a close relative in that very department in your area! I wasted $29.99 ish on a bottle of cab. franc reserve. I'll delete my negative review if they would be willing to reimburse me $30 for the oxidative vinegar wine I poured...