Living Sky Casino — Attraction in Swift Current

Had my wedding at the event center in the Casino this summer and would not recommend to anyone. -midnight lunch was way over priced for barely any food. We were told that with guests of 200 people attending, ordering midnight lunch for 100 would be way MORE then enough and we’d have left overs from midnight lunch. We trusted the staffs expertise on this. When midnight lunch was served it was 100 buns with a SMALL charcuterie board of meat etc for sandwiches. Not even half my guests were fed, nor were the bride and groom. Friends were eating buns with the left over mustard as that all that was left. So embarrassing. It did not even look like $100 worth of groceries brought out and we were still charged $1395 before taxes for this. -our bar was CLOSED at midnight. Our one request we previously discussed many times with casino staff was that we didn’t want the doors open to the casino as we wanted our guests to stay with us and not go gamble. We were promised our bar would stay open for a last call at 1am but nope it closed at midnight. When our bar closed they opened the doors into the casino and had our guests use the main casino bar. Therefore half our guests left at midnight thinking the party was over and the other half ended up in the casino- which we made very clear we did not want. When confronting staff about this they blamed it on our guests being “too full” therefore they shut our bar down. Did they not expect drunk people at a wedding? And if our guests were the problem, why open the establishment doors and have our “drunk guests”go into the casino area with the public ? If I would have known that they didn’t allow drunk people to be at their venue for weddings and that they would shut down the event cause of that I would have never had my wedding there. This move was TOTALLY a calculated money grabber on the casinos part to have all my guests go gamble. This was made so clear to staff that we did not want this of our guests and we wanted the doors to stay shut all night between the venues and they did not respect our wishes then had the audacity to blame us for being “too full”. Yes, there was a few people drunk, but not out of hand, nothing was getting broken and no one was falling over drunk either, everyone was just having fun. The staff member said he okayed closing the bar down with my mother before doing so, she states that never happened. Also- if bride and groom are the ones paying for and planned the event, why would he think it was okay to okay our bar being closed by anyone else except the bride and groom? This was super disheartening and something we can never have a re-do at. All we wanted was a fun night with our guests and to keep the party going all night. -the only time my mom talked to the staff member who shut down our party was to ask him why there was only 1 bar tender working our bar when we were promised 6 workers. Our line at the bar was always so long. The last meeting before the wedding we were promised by staff there would be many people working the bar- 6 people to be exact, to ensure no lines and the entire night there was only 1 bar tender working. -Also a blonde staff member working was incredibly rude to our friends and family for no reason all night. We heard many complaints of this woman. -we had drink tickets to use for guests and wedding party, these tickets wouldn’t work at the main casino bar after they closed our bar down. -forget even trying to get a drink at the main casino bar either- there was still only one bar tender working so the entire party had to pretty much just sit and wait in the casino for an hour to get a single drink.

Yes, it’s a nice venue with convenient features but please consider what I have written above before booking your wedding there ! At the end of the day we were made to feel like everything that went wrong was our fault, no compromise or negotiation and totally taken advantage of. They were sneaky and calculated and wanted to make an extra buck...

I'm disappointed with the customer service in the restaurant. There is a particular server that I don't like and I don't want to be served by. When we went to the restaurant front desk the server there told my wife that this particular server was going to be our server. We said we don't want to be served by her and asked to be served by the server we were talking to. She said it's their policy to take turns and she will get in trouble if she takes us, we have made this request before and it has never been an issue. So we left because we don't want to be served by this particular server. I called and talked to the "manager", they said that they could accommodate us but we would have to WAIT until another restaurant guest showed up to fill particular servers table so we could get the next server in line, you know, in order to be fair to the server. Why do I need to wait, is that fair to me as a guest. I could understand if they were busy but there was only one or two tables seated. Me and my wife have worked with this server at another restaurant and let me tell you, she had zero problems with hogging tables, one she was working with two other servers but had the section right by the front door, she ended up with more tables than the other two servers combined. Then when she was fired from that restaurant and started working here she told Living Sky employees how she quit because the other servers were horrible to work with. I will never accept service from Victoria, she is a...

My husband and I were travelling home from Arizona to Alberta via Moose Jaw to visit our daughter. We stopped at the Living Sky Casino for a light lunch before continuing on to Moose Jaw. We ordered the quesadilla off the menu to SHARE. We were asked if we wanted our meal plated separately for an additional $2.00 charge. We declined the offer and said we could divide the meal ourselves. When our meal was brought to the table we had to ask for a plate to divide our meal. We were told there would be a $2.00 charge to cover washing the plate!! My husband and I have done a lot of travelling, sharing lunch. Never have we been asked to pay for separate plating or washing of the plate. All the restraunts we have ever ate at are pleased to have customers to serve, plating our meals separately without asking or kindly bringing a separate plate. The $50.00 we were both prepared to loose in the casino after we ate, went unspent. I hope the $2.00 plating or washing of plate charge is profitable for this business. How...