Modena Putuo Shanghai — Attraction in Shanghai

I have highlighted this over Agoda review and would like to mention this here at TA for more people’s awareness. ||Location isn’t fantastically great but considerable. It is surrounded by 3 financial building and another 5stars hotel. Right beside the Modena has a reputable spa for massage. While speaking on this, I would like to share a bit more on this. During one late evening, I was down with cash and had went over Front desk to ask for cash out in advance on my credit card or to charge my credit card to place under Miscellaneous thereafter. So that I can pay that massage parlor whom they do not accept any credit card payment other than cash or Weixin payment only. Guessed what the front desk staff who was on duty mentioned to me? She said, “what a joke. How can we ever do that? So by us doing that, where on earth are we going to post that sum of charged amount and how are we going to answer to our finance? I have probe a few times but they just wouldn’t help me on this. Resulted to no choice but having to ask my friend who is far away to take the trouble to transfer me the cash just to make this payment. This could have being resolve at a much more thoughtful manner rather than telling your guest sorry and NO and think of other methods your own! ||Being a hotelier and a ex fraserian myself for this long, I rose from a doorman to operations and now management level. I fully understand how operations work. By telling your guest a No is definitely not acceptable in this instant as this certainly can be work out by informing your guest, this can be done but there would be an additional surcharge of XX% involve and if you are comfortable about it and if so then we may proceed with it after that. A straight stern No only tells me she and the team doesn’t know their work! I have never tell my guests over such circumstance a straight stern No. Even for any other reason for a No to this, it should be phrase as sorry but do allow us to check further on this with our manager and will get back soonest possible. This is definitely a very poor statement to be made. ||Next, the room is of loft concept. It is definitely a smaller scale loft compared to other Fraser property. The wall is unbelievable thin than expected. Literally when next door speak (not on loud tone), it can be heard quite clearly in my room. The worst part was when my next door walk up and down their stairs, it can also be heard very clearly and I could even count their steps. This is amazing. Every time when this happen, I always looked up as if I thought it was my partner who walk down. Can be rather scary when it is late in the night for this case. The room toilet door (the first glass door entering into the toilet) has no lock at all. It is in fact one big round hole which you can look inside clearly. This is definitely not a good idea if the staying guests are all just friends. No privacy at all even in toilet? Surprise Modena Shanghai has such “open” concept now. Apart from that, I could clearly see behind the big mirror in the toilet has this thick layer of dust not only on the mirror rod but also on the glass panel right below the mirror. This clearly demonstrate to me how efficient and how much the housekeeping is doing. |Lastly to comment is the bellhop. We could barely see any assistance from the bellhop when we arrive - stay period - check out. Only on a few rare occasion, we saw and the bellhop are all appearing to be looking sad and “smileless”. Seems like they have been overwork. ||I only got to learnt about it when I communicated with one of the staff on duty later. Only then I realized on all this happened. ||On a small note here I would very much like to comment on a housekeeping staff by named of “Summer”. She is prompt and proactive whenever I have a request for her. She is always putting on that smile that till now I cannot forget despite understanding that she hasn’t been on her off day ever since for my past 10 odd days of stays there. I can fully understand how tiring that can be while she can still put up with it while not losing her professionalism and affecting her work. She is indeed good and must be recognize...

Front desk staff, "Yu" is really rude. We booked two room for 4 nights each. We just wanted to ask if the bed is queen or king bed but she kept telling us it is 1.5m length and does not want to listen to our explanation at all. We spoke in full mandarin and just used English for Queen and King bed and she shouted at us and say speak in Mandarin, don't speak in English! However, the listing states that the hotel can speak both English and Mandarin. She said she worked in Guangzhou and can understand cantonese but when we spoke in cantonese, she does not even understand or could reply us. If she is unable to speak English or do not know how to answer our questions, she could have directed us to another staff. She also screamed at me and said we are not hotel, we are just a condo after we just questioned about the bed type. The reason to question is that during the trip my mother injure herself and she is unable to stay at second story and my dad need to take care of her at the first story so if it is a king bed, both of them can sleep together and they can leave the upper storey empty. During this time, there was no other guests at the reception so there is no reason to be so impatient and impolite. On another day at night, another receptionist was also very rude to us when we enquire about our delivery package. Another issue was the housekeeping and my clumps of long hair that was dropped on the floor and eyelashes extension was not vacuum away. The room is quite dirty at some corners as well. Some rooms have washing machine while another room type does not have and the common washing machine need to pay money. Fortunately it was a short stay for us. Linda, the front desk receptionist on the other hand was really nice and patient but unfortunately we only got to know her on the second last day of our stay. Hope all the other staff will undergo training and provide the same level of service as Linda. It's the first time to encounter such service. I'm a frequent traveler to China, at least four times within 6 months. Each trip...

Front desk staff, "Yu" is really rude. We booked two room for 4 nights each. We just wanted to ask if the bed is queen or king bed but she kept telling us it is 1.5m length and does not want to listen to our explanation at all. We spoke in full mandarin and just used English for Queen and King bed and she shouted at us and say speak in Mandarin, don't speak in English! However, the listing states that the hotel can speak both English and Mandarin. She said she worked in Guangzhou and can understand cantonese but when we spoke in cantonese, she does not even understand or could reply us. If she is unable to speak English or do not know how to answer our questions, she could have directed us to another staff. She also screamed at me and said we are not hotel, we are just a condo after we just questioned about the bed type. The reason to question is that during the trip my mother injure herself and she is unable to stay at second story and my dad need to take care of her at the first story so if it is a king bed, both of them can sleep together and they can leave the upper storey empty. During this time, there was no other guests at the reception so there is no reason to be so impatient and impolite. On another day at night, another receptionist was also very rude to us when we enquire about our delivery package. Another issue was the housekeeping and my clumps of long hair that was dropped on the floor and eyelashes extension was not vacuum away. The room is quite dirty at some corners as well. Some rooms have washing machine while another room type does not have and the common washing machine need to pay money. Fortunately it was a short stay for us. Linda, the front desk receptionist on the other hand was really nice and patient but unfortunately we only got to know her on the second last day of our stay. Hope all the other staff will undergo training and provide the same level of...