Renaissance Shanghai Putuo Hotel — Hotel in Shanghai

Almost Perfect - Renaissance Putuo |If you are going to Shanghai and are wondering where you should stay, look no further than the Renaissance in Putuo district. It’s terrific! Great location, subway Line 7 is below the hotel, |When you arrive, you will start to notice a difference by the friendly arrival greeting from the reception staff. The staff is not only friendly but professional, polite and knowledgeable about the city. Most of the staff have been there for years so they know how to make a guest welcome. In addition, it’s easy to find an English speaker among them. Cici, George, Frida and the rest will try to accommodate any request that you may have. |Make sure you book with breakfast included, you will start the day with a smile on your face, They have a wide variety of dishes for you to choose. You can have a Western or Chinese style breakfast. They offer freshly made juice: orange, carrot, cucumber, apple nd watermelon. They have excellent cooks that will satisfy your requests. On top of that, they are friendly and always have smile on their face. The only drawback is that it is difficult to find an English speaker. But don’t fret as the staff will do everything to understand what you want and bring someone that can help you. |They do not use their Executive Lounge, they accommodate their guests in the restaurant. Most hotels offer a happy hour with a few snacks and treats. Putuo offers a variety of meals mostly Chinese as they cater to their clientele, majority Chinese. The happy hour includes drinks. They offer beer, wine, liquors for you to make your own plus small special mixed drinks made by their bar. When checking into the hotel, be sure to ask how much the Happy Hour will cost to include in your room. Of course, the evening staff is just as professional and friendly as the morning staff. Whoever trains the restaurant staff should be proud of the results. |The fitness center and pool are better than most Renaissance. The gym has everything for a good cardio or muscular workout. They have a separate yoga/meditation room, close the doors and turn off the lights, a relaxing experience. Of course, the staff is very good, although only the manager speaks English. |The Renaissance Putuo is almost perfect, it’s slight flaws re the gym and pool only open at 7AM, their jacuzzi is warm, good for the kids but not for adults. They do not have Business Center but whatever service you ask, they will get it done. Lastly, if you order delivery from outside hotel, you will have to go downstairs, outside the hotel to the delivery boxes to pick up. This is a hassle if it is too hot or too cold or raining. Otherwise, the Renaissance Putuo is a 9 out of 10! Oh, did I mention that the price is...

Almost Perfect - Renaissance Putuo If you are going to Shanghai and are wondering where you should stay, look no further than the Renaissance in Putuo district. It’s terrific! Great location, subway Line 7 is below the hotel, When you arrive, you will start to notice a difference by the friendly arrival greeting from the reception staff. The staff is not only friendly but professional, polite and knowledgeable about the city. Most of the staff have been there for years so they know how to make a guest welcome. In addition, it’s easy to find an English speaker among them. Cici, George, Frida and the rest will try to accommodate any request that you may have. Make sure you book with breakfast included, you will start the day with a smile on your face, They have a wide variety of dishes for you to choose. You can have a Western or Chinese style breakfast. They offer freshly made juice: orange, carrot, cucumber, apple nd watermelon. They have excellent cooks that will satisfy your requests. On top of that, they are friendly and always have smile on their face. The only drawback is that it is difficult to find an English speaker. But don’t fret as the staff will do everything to understand what you want and bring someone that can help you. They do not use their Executive Lounge, they accommodate their guests in the restaurant. Most hotels offer a happy hour with a few snacks and treats. Putuo offers a variety of meals mostly Chinese as they cater to their clientele, majority Chinese. The happy hour includes drinks. They offer beer, wine, liquors for you to make your own plus small special mixed drinks made by their bar. When checking into the hotel, be sure to ask how much the Happy Hour will cost to include in your room. Of course, the evening staff is just as professional and friendly as the morning staff. Whoever trains the restaurant staff should be proud of the results. The fitness center and pool are better than most Renaissance. The gym has everything for a good cardio or muscular workout. They have a separate yoga/meditation room, close the doors and turn off the lights, a relaxing experience. Of course, the staff is very good, although only the manager speaks English. The Renaissance Putuo is almost perfect, it’s slight flaws re the gym and pool only open at 7AM, their jacuzzi is warm, good for the kids but not for adults. They do not have Business Center but whatever service you ask, they will get it done. Lastly, if you order delivery from outside hotel, you will have to go downstairs, outside the hotel to the delivery boxes to pick up. This is a hassle if it is too hot or too cold or raining. Otherwise, the Renaissance Putuo is a 9 out of 10! Oh, did I mention that the price is...

Overall Comments

After almost half year and back to the hotel again to stay, I can see and feel that there are so many areas maintained and even improved to making your guests a better stay, such as 1/ Chairs in the Executive Lounge are all changed to a new look; 2/ BLD restaurant has added fruit peeling service and Be seated & Vacancy cards; 3/ Overall Service has still keep a relatively high level and don’t lose to other Shanghai hotels, such as JW Marquis, W, etc. It can be the benchmark of same level’s Marriott hotels in Shanghai; 4/ Hotel maintained very well and can be seen a hotel which opened within 5 years.

Shining point 1

When I entered into Executive Lounge, Dennis & Cindy can still remember my surname and even can recognize my family. That’s a very good experience that making us feel back home. Even new employees or interns are very active in helping. And I can always see their smile on their face. I think it’s not easy to do like this especially today. Except that, I can also see clean and tidy in the Executive Lounge, it’s quite good. It can be seen that the management team of Lounge is careful, serious and really do things in person.

Shining point 2

Staffs of BLD are all positive, especially restaurant manager (I am not sure he is or not, with a blazer, and Taiwanese intonation) and Mike. You can see that they are really providing proactive service to every guest and asking their needs. And also Mike’s service are very detailed. (It can be the example of service in the hotel.)

Shining point 3

Staff from customer service in the hotel who is responsible for App chat is very helpful, fast response speed and can communicate with empathy. If she need communicate with you, she will call you back mediately. (Sorry! I don’t know her name.) But I think it’s a good experience and wanna say thank you to her.

Just 1 suggestion, I can understand that hanger was redesigned to be stolen, but it’s really inconvenient when hanging cloths, especially washing clothes. (Before I just heard some news about it from Marriott collègues, but now I actually experience.) I think Ayi can check the hanger no. before guest check in and check out. It’s better to have your guests a better experience.

Many thanks to all...