深圳益田威斯汀酒店 — Attraction in Shenzhen

1.) Hotel staff are not trained. A doorman do not carry or greet people. |The staff stationed in the lobby just stands there and there is no hospitality at all. Literally just stands still.|Even the receptionists don't speak English. They don't even understand the word "envelope" or "deposit".||2.) Even though the room was a suite, there was only a simple soft drink in the refrigerator and no beer or wine. The sofa in the living room was worn out and stained on the outside. ||3.) The bedding was excellent. Especially the mattress and blankets were cozy, so I could sleep well. ||4.) The water pressure in the shower room was not bad, but it was unpleasant because there was a feeling that water was rising on my feet due to poor drainage. ||5.) Amenities - Shampoo, conditioner, toothbrush, toothpaste, etc. are of low quality. You'd better prepare something personal.||6.) Wi-Fi is extremely bad. I have internet access in my bedroom, but not in my living room. So my iPad was useless.||7.) The location is very nice. Large shopping malls are directly connected, making it useful to spend time. In addition, the gateway to Hong Kong is adjacent. I was happy to see a fireworks display on Saturday because there was the Window of the world across the street.||8.) Breakfast is chaos itself. Not enough space, fewer staff, fewer cutlery, and many customers are making me very confused. It didn't have enough cutlery, so I had to drink coffee in a paper cup. The staff is busy running around the restaurant. Still, leftover cutlery is piled up. One staff even put the tray on the table I was using and removed the plates and utensils from the next table.||9.) The situation at the Executive Club Lounge is no different. There is no setting on the small table. Silverware should be brought by self-service. Linen napkins are not even served. They don't even have enough staff to clean up the leftover plates. They never leave them on the table, so they have to go around looking for staff and deliver the finished plates. It doen't have utensils that fit the food. For example, there is a spoon stuck in a lettuce. How do I put them on a plate?||One of lounge staff pops into our couple's conversation and recommends membership.|||Overall, it doesn't do the usual Westin hotel brand value at all.|Currently, it appears to be a hotel targeted to local group tourists in mainland China.||Rooms are worn out, staff is scarce, and untrained. Overall, it gives the impression of extreme savings in terms of hotel operations.||I don't know what it was like before COVID-19, but it's a hotel that I can't recommend...

1.) Hotel staff are not trained. A doorman do not carry or greet people. |The staff stationed in the lobby just stands there and there is no hospitality at all. Literally just stands still.|Even the receptionists don't speak English. They don't even understand the word "envelope" or "deposit".||2.) Even though the room was a suite, there was only a simple soft drink in the refrigerator and no beer or wine. The sofa in the living room was worn out and stained on the outside. ||3.) The bedding was excellent. Especially the mattress and blankets were cozy, so I could sleep well. ||4.) The water pressure in the shower room was not bad, but it was unpleasant because there was a feeling that water was rising on my feet due to poor drainage. ||5.) Amenities - Shampoo, conditioner, toothbrush, toothpaste, etc. are of low quality. You'd better prepare something personal.||6.) Wi-Fi is extremely bad. I have internet access in my bedroom, but not in my living room. So my iPad was useless.||7.) The location is very nice. Large shopping malls are directly connected, making it useful to spend time. In addition, the gateway to Hong Kong is adjacent. I was happy to see a fireworks display on Saturday because there was the Window of the world across the street.||8.) Breakfast is chaos itself. Not enough space, fewer staff, fewer cutlery, and many customers are making me very confused. It didn't have enough cutlery, so I had to drink coffee in a paper cup. The staff is busy running around the restaurant. Still, leftover cutlery is piled up. One staff even put the tray on the table I was using and removed the plates and utensils from the next table.||9.) The situation at the Executive Club Lounge is no different. There is no setting on the small table. Silverware should be brought by self-service. Linen napkins are not even served. They don't even have enough staff to clean up the leftover plates. They never leave them on the table, so they have to go around looking for staff and deliver the finished plates. It doen't have utensils that fit the food. For example, there is a spoon stuck in a lettuce. How do I put them on a plate?||One of lounge staff pops into our couple's conversation and recommends membership.|||Overall, it doesn't do the usual Westin hotel brand value at all.|Currently, it appears to be a hotel targeted to local group tourists in mainland China.||Rooms are worn out, staff is scarce, and untrained. Overall, it gives the impression of extreme savings in terms of hotel operations.||I don't know what it was like before COVID-19, but it's a hotel that I can't recommend...

I have booked this hotel for a company event. This turned out to become a nightmare during and in particular after the stay and event itself.|I am writing this message as a Marriott Ambassador member and have been living in Asia for more than 12 years, hence I am aware of different experience levels and yes I am also aware that different countries have different ways to solve their problems, however I ask myself if a property under the Marriott brand can display the practices I have experienced without destroying the entire groups reputation.||1) Communication impossible: we were supported by the event coordinator who tried to troubleshoot among her possibilities, however communication in the hotel – at least for someone who does not speak Chinese – is impossible. Called room service, impossible. Asked several questions at the concierge, check in and Executive Club lounge, all impossible to get an answer or communicate any kind of question or concern.||2) Confusion and lack of organisation: I was approached several times by hotel staff and asked about meeting rooms, payments and other weird questions, which had no relation to our event. The opposite experience was that we had to start our meeting without having enough chairs and tables for the confirmed amount of people.||3) Hotel condition: the hotel is old and not well maintained, e.g. there is a coffee machine without any coffee tabs and ordering is impossible see #1. I was aware of that and the relative cheap price is in line with the condition of the hotel.||Where above experience is something which does not surprise me, the last point is the dealbreaker:||4) Credit card mishandling: At the time of check-in the hotel blocked – as agreed on – a rather substantial amount as deposit. I paid all open bills at the time of check out. One week later the hotel still blocks the deposit and my bank temporarily suspends my credit card due to suspicion. The hotel sees no urgency in finding a solution nor apologizing for not releasing the deposit immediately after I settled the entire bill. As a consequence of the above I am stranded in another country without a functioning credit card and the hotel has nothing else to say that they start now (ONE WEEK AFTER) to release the deposit within 48 hours and that I should contact my bank.||The above experience is for me the most terrible ever. I have not had such practices seen at any hotel in the world and this property should be ashamed to handle a customer like this as well as Marriott should question themselves to have such practices accepted...