Crowne Plaza Shenzhen Futian — Attraction in Shenzhen

Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off.Besides being very clean and well located here are some other areas that were well done:1. Take away breakfast available2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking)6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new.7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it.9. App for Visitor to Shenzhen also provided good information.10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel.12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions:1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app).4. Room could have creamer for coffee and tea5. A paper bag or bag could be placed in room for extra use.6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and...

I recently stayed at a Crowne Plaza. It was a stay with a mix of good and bad experiences.

On the positive side, I got a room upgrade to a corner room with large windows, which offered great cityscape views. The lounge had a wide range of liquor choices. Breakfast was satisfying, featuring fresh juice and tasty porridge that I’ve never seen in other Crowne Plaza, along with other items. Also, the extended checkout was a convenient feature.

However, there were problems too. First, a nearby bar played very loud bass at night, a low - frequency noise that disturbed sleep. No advance notice was given by the staff. Additionally, the shower's hot water was slow to heat up and fluctuated in temperature without manual adjustment, which was inconvenient. Another issue was with food delivery. When I ordered food, the hotel only allowed external food to be delivered to the lobby. I asked the concierge to help deliver it to my room. Although they agreed, it took about twenty minutes to get the food. This made me wonder if there was good internal communication within the hotel when it came to assigning such tasks.

In conclusion, the Crowne Plaza has its own charm. Its location is excellent, which is a huge advantage for guests who want to be close to various attractions or business areas. Moreover, the affordable price makes it an attractive option in the market. However, guests should be fully aware of the potential drawbacks before deciding to stay there. If you are sensitive to noise and require a stable shower experience, you may need to think twice. But if you can put up with these minor inconveniences, considering its location - based convenience and cost - effectiveness, it can still be a recommended property for...

The hotel is good and beautiful but the service is bad. Check-in. I have a golden elite status and booked a suite, almost the most expensive property in this hotel. However, they checked in us at a common counter and it took rather long time during which we were staying on foot. Too bad.

Welcome drinks - ok, bug thd lobby bar is definitely not a placeyo relax, so noisy!. No welcome complimentary fruit plate although almost always provided in suites

😔. The suite is very good and convenient but we found a garbage from the previous guest 😔. The food was of good quality.

The swimming pool - so noisy, overcrowded, Chinese citizens ignore other guests, splashing highly and occupying most of the pool. They allow access to the pool only with swimming caps. Why? The staff is not polite, never smile, few speak English.

The executive club. Again it is mostly for food that was good but not about the service and atmosphere. No cosy environment like we experienced in other IHG clubs. The staff chatted with each other but never take away dirty dishes unless we ask. No decaffeinated coffee. The after happy hour cleaning service was so noisy and intrusive that, again, destroyed the atmosphere of the Club made a bad impression about the Club service.

Breakfasts. So noisy! The staff was moving in a disordered manner, never smiled, poor help. Instead of cleaning the tables faster (there were so many staff members!), they moved us to the tables outside, where it was rather hot, no conditioning of course. Too bad.

Complementary fruit dish typical if a suite is booked- not provided

We stayed on floor 39. The Club was on floor 40. At late evening time they were moving furniture loudly. That...