Poorly managed. We arrived 10 minutes late and it took another two whole acts to get us seated. I guess the staff is too incompetent to tell when an act is complete. They never actually got us to our seats, they put us two levels higher than our actual seats, again due to the incompetence and inefficiency of the staff.
They asked to take my girlfriend's water bottle, which contained her medicine; without it she became nautious and almost vomited twice.
During the intermission my girlfriend had to drink some medicine and go grab a quick bite to eat in order to settle her stomach. In that time we called for the manager, but the staff told us that they couldn't summon the manager; then after about 20 more minutes a manager actually arrived.
Even the manager didn't seem to understand the difference between a beverage and medicine. They refused to refund our tickets and instead moved us to slightly better seats. They let us back in with just enough time to catch the last two acts.
The acoustics are pretty bad in this place, probably because it's an older theater, so if you do visit I'd recommend getting as close as you can.
All in all a terrible showing for the staff. The performances was good and the building is nice on the outside. With a little more attention to detail and compassion this could have been a fine venue.
管理不善。我们迟到了 10 分钟,又等了整整两幕才让我们入座。我想工作人员太无能了,不知道一幕戏什么时候结束。他们实际上并没有把我们带到座位上,他们把我们安排在比实际座位高两层的座位上,这也是由于工作人员的无能和低效率。
他们要求拿走我女朋友的水瓶,里面装着她的药;没有水,她就变得恶心,差点呕吐了两次。
在中场休息时,我的女朋友不得不喝了一些药,然后去吃点东西来安抚她的胃。当时我们叫来了经理,但工作人员告诉我们他们无法叫经理;然后大约...
Read moreso excited and happy to be here to watch Berlin Phil members playing : (Flutist) Emmanuel Pahud, (Harpist) Marie-Pierre Langlament, (Violist) Diyang Mei. Their sound are gorgeous, very sweet and beautiful! Can’t imagine how much time they spend on basic technique to achieve this level! 天賴之音! Music from the Heaven ! BRAVO 👏🏻 Thank you for their coming and thank you China government give us such great opportunity to watch ! 谢谢! Concert hall staffs are also very...
Read moreBeautiful concert hall with a modern architecture. The location is conveniently located nearby the metro station and a large mall. Inside, the staff are friendly and welcoming. You can pick up your tickets here or buy them as well. There's a Starbucks and the bathrooms are bright and clean. I look forward to coming back here for...
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