This became some of the best core memories we created with our children! The customer service and safety is above and beyond standard regulations. Over all the experience is enhanced by the genuine care and fun loving tour guides that cater to every age and confidence level throughout the tour. We had the dream team: Scottie, Matthew, Jt and Alex. We worried our youngest (10yrs) was too small for the harnesses. We weren’t able to take her to the Kualoa Ranch zipline tour because she didn’t fit their harness requirements to safely ride. I found the Keana Farms Zipline Tour on Google and called with her measurements. Leilani answered the call put me on hold and checked with their manufacturer to see if the smallest child size harness could hold her safely before we booked.

Scottie is a delightful young lady that was a wonderful support for our youngest daughter. She wasn’t heavy enough to make it down two of the bigger zip lines so she rode tandem with Scottie. The happy giggles all the way down the zip told us all we needed to know. She felt safe enough to be her happy goofy self with someone who is supposed to be a stranger. We can’t thank her enough for making that possible.

Think of this as a Luxury Tour all you have to do is take a step off the platform and ride. The crew straps you in and brakes for you. There are 8 Zips and 2 rappelling opportunities.

The entire crew was phenomenal with not only our family but the entire group.(11 people). We had a variety of ages from our youngest at 10 to folks that were fabulously gifted with wisdom glittered hair! A few hesitant folks were guided to make each new obstacle more comfortable whether it was taking a big step out or focusing on something to get them going. Our tour ran smoothly with everyone reluctant to want to leave at the end.

Matthew did a great job introducing each type of zip giving us tips and information about the length and key points of interest to focus on while riding. He also touched on the culture and history of the island and the importance of progress the farm is making on the community.

Matthew and Alex rode ahead first to receive and brake for the group. They radioed tips or instructions for the group to follow to make it down with enough speed. You ball up your legs and lean back to pick up speed or you let your legs dangle or ride a bit sideways to slow yourself down.

Jt and Scottie strapped everyone onto the zips and did the safety checks with the other end and announced who they were sending so they knew what person they were going to slow down and receive. A few times people didn’t make it all the way to the platform and stopped a few feet short with the wind or not balling up enough and Matthew or Alex rode out to them, clipped them to their harness and taxied them back to the platform.

Tour Tip 1: The tour you reserve is when the Zipline starts. You need to be there at least 40-60 minutes before: to go potty, get fitted into your harness and gear then brief on safety and procedures for you to get strapped onto every line.

Tour Tip 2: Take a wrist strapped camera, Go Pro,or a waterproof phone holder with lanyard. You have platform stops to take pictures of the incredible sights. They offer high quality photos at the end of the tour they will let you review and email to you but at a cost.

Stop reading this review and book your tour Already!🤣 Hope this helps others who are hesitant make the best choice to go make memories with Keana Farms Zipline Tour!