We expected more for the money paid and feel the experience is over priced. Day pass is really only 4 hours. Arrived just after 9am were served lunch at 12pm and we were rushed onto the return boat early at 13:40. The food was very average and again not in line with the luxury experience we were sold. The staff taking orders were unfriendly and rushed us around. They were especially unfriendly to those who did not speak Spanish well. There is also a problem of a lot of flies. They cover you and your food and drink. It is difficult to relax with flies landing on you every few seconds. There was also a large dead bird floating right next to the swimming beach, this should be removed by staff and not left there for the day. The club is not luxury, it is basic. The toilets did not have toilet seats and there was no running water in sink to wash hands. There are no showering facilities and no towels provided. The boat back to Cartagena was unsafe for the rough conditions. There was only a few suitable seats at the back of the boat. All other passengers were sat on sideways benches around the edge and because of the rough conditions we were getting thrown around and it was very dangerous. Other passengers were vomiting due to the very rough conditions. No one explained the rough conditions before we got on the boat and we should have been warned of this before travel. To ensure safety of all passengers, a different boat should be chartered for rough conditions.
Overall we expect more for $450,000 pesos. The scenery is lovely but we would not pay this...
Read moreWaited a bit to share our experience, wanting to fully process it before writing a review. Note this is just our experience and weather played a huge part - but figured it was important to share.
We booked our trip for our first day in Cartagena, knowing there was a chance of rain. We asked the resort about their weather policy and were told they would refund us if the marina closed the docks. Fair enough. What we didn’t anticipate was that they wouldn’t close the docks during a thunderstorm.
On the morning of our trip, we arrived at the dock and paid the fee after a 45 min wait. It started to sprinkle, but nothing crazy. We boarded the speedboat and headed toward the island, which is about an hour away. That's when things went awry.
We encountered a torrential downpour that felt like we were racing under a waterfall for 30 mins. Thunder and lightning started, making it feel unsafe to be on the water. There was no visibility, and everything got soaked - towels, phones, bags, and clothes.
When we arrived at the resort we were greeted by staff who told us they closed the docks about 5 minutes after we left so our boat (~20 people) would be the only guests for the day.
Because towel rental is only at the dock, we had literally nothing dry. There were no dry loungers, daybeds, or hammocks. Our only option was to sit soaking wet at a table in the hut for the rest of the day while it continued to rain.
While the resort itself is beautiful, and we did have a good time, I’d caution visiting in...
Read moreWe visited paue last week with my mom and sister! I would highly recommend it. Although it rained the day we went and it was cloudy, the staff did everything they could to make the day enjoyable for us! The boat ride from Cartagena was smooth. We left Cartagena a little bit later then the usual depart time due to the rain and the visibility in the water. We were able to make up the lost time that afternoon and stayed on the island one hour later. we left the island at 4p. Once we got going everything was great! We were welcomed by the staff all together with a glass of champagne. The water was amazing, warm and clear. We were able to use the water toys and they have plenty of chairs and beach loungers! Food and beverages were delicious! the best part of this beach lounge is the staff they are so welcoming and service is top notch! if you are looking for a relaxing beach lounge in Cartagena where you can go to relax, listen to good music, enjoy time not only with your friends and family but also the staff then this is it! You leave here feeling like you are part of the family! 🩷
Recommendation: Bring your own towels from the hotel (you can either buy towels here or rent them, saves you a little money if you bring them from the hotel) and...
Read more