More Tea — Attraction in Helsinki sub-region

I visited this boba tea shop at AINOA mall recently. It was my first time trying boba, and I politely asked the staff for a recommendation for something sweet. Unfortunately, the response I received was unexpectedly rude—the employee spoke to me in a raised voice with a dismissive tone, saying she couldn’t help and that I had to choose myself.

I felt very uncomfortable during the interaction, and it seemed like my question was unwelcome. As someone of Indian background, I couldn’t help but feel that the treatment may have been racially biased, which is deeply disappointing in such a public setting. This kind of attitude is not acceptable.

That said, the tea itself was actually very good—flavorful and well-prepared. It’s unfortunate that such a good product is overshadowed by poor customer service. I hope the management takes this feedback seriously and trains staff to treat all customers with respect...

No service attitude at all. When the other customer was ordering food, we moved the menu card on cashier counter 20 - 30cm to left, in front of us so we can check menu. The cashier women moved the menu back without saying anything, cold stone face. I tried to explain that we didn't want to crowd all in front of the menu. We would move the menu card back after we read. She replied unhappily that, customers should not move the menu card because there is something behind it. I took a look, there was nothing. I said, there is nothing. The woman didn't reply anything. I left without ordering food. Would never visit there anymore. Seriously, why do you put the menu card if you don't want people to see it? Why do you come to work here if you...

Very dissapointing and will never go back.

How can a food vendor selling foods which not exists? I was waiting to make order where actually the item is not available. (In this case is their JianBing) some days they have them in the menu some days not. If you dont have that menu for the day why dont you take away the menu board from the shop for the day so people dont wait for long time for item which didn't available????

The quality of tea (specially the tapioka bubble) got worse and worse each time i visited them. The customer service is also very unfriendly. Not only on this AINOA branch but other...