Hampton by Hilton Munich City West

It is a HORROR story !!! The temperature in the room was extremely high ... after complaining a first time, they offered to send a technician to check and fix … they said that they did so, while I was out … nothing changed, and I had very hard time sleeping … when I complained the next day, they said it probably is a problem with that room and offered that I move to another room … it is a real pain, but I did … still, the room was also very warm … when I complained a second time, they explained that I had to close the windows (which I had opened to get cool air in) for the AC to work (even hotels in Mexico write this clearly on their windows) … but, for this hotel, it is a BIG SECRET … I then closed the window, still nothing changed, and I had to suffer through the second night … I then complained for a third time … only then they explained that they CAN CONTROL the temperature of each room independently !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They then said that they lowered the minimum that the AC can reach … and asked me to set the control in the room to the lowest temperature …. they explained that the room may cool off in an hour (basically, the AC is NO GOOD) …. even that did NOT work ... more than an hour has passed, and nothing changed .... the last funny thing about this AC story, is that the control in the room only allows you to adjust the temperature within 3 degrees only !!!!!!!!!!!! the entire AC system is messed up, and the entire attitude and how it was handled by the personnel has nothing to do with the Hilton brand (all this, and I am a Hilton Honors member) …. DON'T STAY AT THIS HOTEL !!!!!!!!!!!!

PART 2: "Are you F** Kid***G Me" .... this is what "Peter" the person at the reception told me and another customer who was complaining about the same thing - the temperature in the room is very high ... the other customer was also complaining that the shower in his room was not working ... Peter and his other colleague at the reception (Patrick) did not seem to care or willing to do anything about it .... We asked for the Resident Manager, and were told that there were none ... there was a sign on the wall indicating the name of the manager as being Renata Sebok ... we were told that this person is not there at night ... in summary, BAD EXPERIENCE ... no more Hilton from now on for me ....

Should fire Peter ....