Went here on a Wednesday at July 22. I wanted to take the ski lift with my mother to ride up to the other trails but she wasn't allowed to ride the chairlift because she didn't have a bike. So my mother (who is in her 50s) had to hike about 2 kilometers with me to the beginning of the other trails because she couldn't ride on the lift. When I arrived at the top of the trails I went to do the Continental trail which ended me in the same spot as where my mother was refused to enter. It was my first time using a chairlift so I did not know how to insert my bike into it. First time I couldn't get the bike in and the second time the lift operator walked outside to help me. When I sat down on the chair lift I did not know where to pull to lower the cross bar, and the guy was throwing all kinds of gestures and talking German even though I was talking in English. When I finally got the cross bar lowered I was already in the air. The lift operator could've stopped the lift to show me but he didn't. Then when I arrived at the station my bike literally DISMOUNTED off of the ski lift onto the ground below (which was about a 10ft/10 meter drop). Luckily the staff there was ready to intervene and helped me get my water bottle back and immediately walked down to check my bike. My bike was luckily unscathed, and no one was hurt in the process. The lift operators at the other side of the park (opposite of the bike rental place) were much nicer and helped me place my bike into the lift correctly. Those lifts were also very well made with even a practice clamp and the bars would open and close automatically. I was very insecure after that happening at the first ski lift and basically didn't want to ride there again in fear of the process repeating.