KidZania Surabaya — Attraction in Surabaya

Mostly positive experience. The kids enjoyed the visit as there was a good variety of experiences and activities for them to participate in. Most of the staff members were also friendly and good with children.

There were however a few bits that were less positive though: There were some staff members who could only speak Bahas Indonesia. For a family of foreign visitors, we did encounter some issues, for example, at both of the F&B outlets. None of the staff in both outlets were able to communicate with us without us having to resort to using Google Translate. While at most activities, the staff members could manage some English, but there were a few stations where the staff members were only able to speak Bahasa, and therefore were only able to instruct the children in Bahasa. My kids were left clueless at these activities, especially when parents were not allowed in to help with translations. Instructional videos were all in Bahasa. F&B options within the venue were limited. There were no healthy options as most of the food items were deep-fried. To make matters worse, many items were sold out by 1:15pm. The other bit we disliked was that parents had to pay so much for entry, but were made to wait outside the rooms during all the activities. Even at the rooms which were labeled activities for parents and children, we were told to wait outside. It turned out to be boring for the parents, and in the case of the kids, they were not able to turn to us for help with translations when some activities were conducted...

My 8 years old boy had a very busy and super fun day here!!!

We are impressed. This place is very well maintained, unlike many places post pandemic :(. The establishments are detail and in good condition. The activities are thoughtfully arranged and very interesting for kids. The staffs are super friendly and helpful, the whole place is clean.

Upon entrance, your child will receive an ATM card that they will need to activate in the bank and will use for the whole day to pay and get paid in each establishment. They could also use the real ATM machine to get Kidzos in cash. Remember this ATM card can only be used in Kidzania Surabaya, while the Kidzos can be used everywhere.

There are several food option inside the area. Rice, pizza, snacks and drinks, portion and taste is appropriate, worth the price. Service is a bit slow though, imagine an excited child would hardly wait for their meal so they can continue playing.

Toddler area is small but the staff is super friendly.

Keep up the good works, will give more stars if I could :) Many thanks for the...

It's an utopian city miniature for children with its elaborate system and rules. It's a fun way to give the children the impression of how the world works.

The establishments have amazing experience. Among the favourites are pilot, noodle making by Indomie, baker by fiber creme, scientist by Yakult, fire fighter, police + CSI (with some action of running around the town to catch a thief).

They also provide cafetaria in both floor. Toilets almost in every corner. The musholla is beautiful.

The onsite staffs are friendly and helpful. The online staff is reachable through IG @kidzaniasurabaya. Their whatsapp also provide all the details you need.

Too bad they doesn't even allow to bring drinking water from outside. Their cafetaria serve ranges of food but the taste is mediocre. There are some coffee grounds in Americano. I have suspicion that they use regular 'fire ship' tubruk ground for making espresso. The fried rice is bland.

But overall,...