I was part of a group booking on the 1st of August. Mostly children 11 - 18 and 5 adults. Accompanied by 2 older relatives in their late 60’s who did not take part.

Our day started off well. We played splat ball. We all enjoyed and had a good time.

We then moved onto the assault course. This activity had advertised that there was a large water slide into a mud drop. This was not available to us on the day. The staff present told us this was due to COVID-19 restrictions. We were only given this information as we started the activity. No information was emailed to the organiser or shared on our arrival.

The removal of the water slide seriously reduced the fun that could be had in this activity. It ended up being a walk through an obstacle course. Which was also ended 20 minutes early.

I did not take part in the obstacle course. This was because of the staffs extremely threatening, hostile and aggressive outburst at the two elderly women in our company.

Before the obstacle course started both older women with us (65 & 67) were not satisfied that we had not been informed before booking that the water slide was not available. They spoke about this between themselves and felt it was unprofessional not to have informed us before booking.

The staff member present overhearing this stopped all the activities. He raised his voice, waved his hands back and forth and in an extremely aggressive tone said the whole thing is over!!! As he tried to end the booking early he also confronted the two elderly women. He got very close to them. Shouted at them and continued to use intimidating and unprofessional behaviour. He said “I don’t need to put up with this”; “I have put up with so much already”; “I have already given you a discount” (note discount appreciated however agreed without knowledge of the water slide not being in use); “I want you to leave now”; “Tell her to leave” (directed at one of the older women in our company).

During this outburst some of the young chidlren present were unsure what to do. There was a feeling of being unsafe and an unpredictability nature.

I asked the man to please stop. That we were here for a kids party and that he was being very unprofessional and ruining the vibe of the party. He then addressed his now very visible anger at me. He again shouting and waving his hands said “I have done so much for you already”; “I gave you discount”; “You can leave too if you are going to be like that”. I didn’t say anything else because I felt anything more would provoke him and I already felt his behavior was unpredictable.

He agreed to continue activity with the children 11-18. And the younger group wanted to continue.

He insisted that the two elderly women in our group leave the venue and they did. Both women were noticeable in distress and shook after his aggressive behaviour.

While the obstacle course was happening a very drunk man stumbled out of the bushes. He had two pallet board in his hand and was ranting. He shouted at the small group of adults sitting down and then walked away. Did not feel like a secure place for young children.

After the activity was ended 20 minutes early. The staff member present was asked why and he said “I expected those two women to come back and apologies”; Put all this in your review”; “I’ll do a review too”; “I gave you discount - I could have charged those adults full price but I didn’t”. It was offered to him if he wanted to remove the discounted price that we would pay but he declined.

We were extremely shocked by the level of unprofessional and I would not recommended this place to anyone. We felt unsafe and intimidated by the staff.

Thankful we had more to do that day and we celebrated properly for the rest of the evening.