Villa La Favorita — Attraction in Ercolano

1969 de Villa Favorita

The view from our 5th floor room was fantastic. And San Sabastian is an amazing and beautiful destination.

But don’t stay here. Unfortunately, but for the view, the hotel does not have the depth of staff required to make this hotel excellent or even good. I will provide a few examples below.

The rooms are typical for Europe and very small. They tried to upgrade the tech and add auto blinds next to the bed, but one of our room controls did not work so you had to get up to adjust the shades by the window anyway. So at that point, a typical curtain would be better.

The faucets in the shower were an attempt at modern but were challenging and complicated to work. The toilet is Japanese tech and nice. It had a bidet.

A couple of examples of the staffing issue. First, we had an early morning flight and went to the lobby at 6:45 am. We had made arrangements for an early driver and for the hotel to package us a breakfast and coffee. The breakfast idea was the hotels when I had them make arrangements for the driver. When we came down to the lobby exactly at 6:45 am, no one was there.

The car came and I went out to get our luggage in and the Electonic door closed behind me. The problem is that the door locked behind me and I could not get back in. Terrible.

My wife came and moved in front of the motion detector to get the door to open. I made sure she did not get locket out too, or she would have. (Double doors)

The lobby person came with coffee and apologized for not being there and said she was making the coffee. She also said that the breakfast was not ready yet. She left. We waited ten minutes. We rang the bell. She never came back so we left for the airport. It was supposed to be a croissant and yogurt. It was not a cooked order or anything complicated. So that sucks. They should not have offered breakfast. Once they did, it should have been ready. They knew we had a flight and had booked the car for us.

The second item has to do with integrity of the hotel. We had our laundry done by the hotel. We expected it to be expensive. We had them wash a handful of underwear and socks, a few workout clothes but no nice clothes. The room did not have a price list by the laundry. We told the person at the desk that there was no pricing list when my wife dropped off the laundry. You can and should expect it to be expensive in a hotel for laundry but this was outrageous. They must have charged for each sock. The bill was 132 euro (about 150 dollars) for one load. I could have bought new what we washed for less than that amount. I complained and the first person did nothing but say the price list is there and I carefully explained that it was not there. Later, the hotel adjusted the bill to $114 dollars when I complained to a different person, who was very nice but said she couldn’t adjust it more. I don’t usually write negative reviews, but feel we were cheated. I don’t like that feeling!!!! And it’s bad business. It was the hotel’s error, and I thought it would be 50 or 60 bucks, the cost is not a thing to me - and I feel blessed about that- but the cheating is a thing. It first it seemed by design, but I think it’s in line with the other service and staffing issues.

Another example of a system and staffing failure: We used the hotel robes on the first day. They took those to wash and did but put them back. So we had to ask for them again.

Overall, I cannot recommend the hotel. But it does have an amazing view if you can get the Electonic blinds to raise.

So this Favorite hotel is not...

Appena arrivo all ingresso in tardo pomeriggio chiedo ai custodi quale sia l orario di chiusura, e con grande eleganza e professionalità mi dicono in dialetto "quando sta per fare notte". Entrata e parcheggio gratis , un po' di famiglie in questo bellissimo giardino con in fondo e sui lati costruzioni storiche della villa per niente tenute bene. Mi avvio verso quello che in molti mi hanno detto essere molto bello, e cioè il lato mare.Nel camminare trovo sulla sinistra una piccola terrazza dove ammirare il tramonto, ma ahimè le nuvole coprono l'orizzonte e lo spettacolo di un sole che si tuffa nel mare, mentre tutto quello che c'è tra la terrazza e il mare è una accozzaglia di cose trascurate. Mi dicono che si può raggiungere la spiaggia attraverso un cancello la vicino, mi precipitò e ciò che mi si mostra è uno scempio di macchine parcheggiate su una piccola stradina in modo irregolare, sporcizia dappertutto, una costruzione in legno di un lido d' inverno chiuso. La tristezza mi avvolge e l approssimazione dei custodi, lo stato di trascuratezza della villa e soprattutto ciò che lo circonda, mi fa valutare un 2 stelle l esperienza, ma essendo della zona, arrivo a 3 stelle per un...

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