Narita Airport Terminal 2 3F — Attraction in Narita

On September 10, 2025, I took the Narita Express from Tokyo to Narita Airport Terminal 2/3, arriving at around 9:20 AM. My flight time was very tight, and I was already in a stressful situation. What happened next was beyond shocking and absolutely unacceptable.

The station staff was not only unhelpful due to the lack of English communication, but also incredibly rude. When I accidentally left my card at the information desk, instead of simply returning it, the staff member threw my credit card directly toward my head. It fell on the floor right in front of me. This was humiliating, disrespectful, and completely unprofessional behavior that no traveler should ever have to experience.

I cannot believe that at an international airport — one of the busiest gateways to Japan — staff would treat passengers in such a degrading way. Foreign travelers rely on airport staff for assistance, and instead of receiving support, I was treated with hostility and contempt.

This is not just bad service — it is a disgrace. Management must take responsibility and ensure that staff members are properly trained not only in basic English communication, but also in the most fundamental aspect of customer service: basic human respect.

If this is the standard of service at Narita, I will seriously reconsider using it again and will strongly warn other travelers about...

There were many sings and posters to welcome visitors and many clean restrooms were impressive, too. As Japan welcomes more foreigners, it’s great to have updating facilities and shops. Also I thought it was a good idea to have an “Arrival Duty Free Shop” just before immigration clearance and custom at the...

This airport with well building maintenance, good hospitality, clean, fresh air. And there are available of Prayer Room for moslem. Very appreciated ! If you want to eat, they available before you enter to the Immigration Officer. They have Halal...