Wisma CKE / Berjaya CKE Enterprise Sdn. Bhd. (Cheras Branch) — Attraction in Kuala Lumpur

I should giv a 0 start, file issue at morning get reply at afternoon. Ms Vivian comform report my issue at 12pm,after this all day no reply and wait untill 3pm ask me to call another department to chase my issue.. Wait for another hour and someone call me saying that I need to pay rm150 for them to check.. Alright and say only can be here by nxt day. Sat morning arrive find out is compressor fail. And been told warehouse not open today I have to wait until monday. (I have to pay for transport and not fixing anything at all now.) You dint know you are running bussiness with F&D izzit?

Sale person not follow up and push to service department, now service department say that you should call us early so I can arrange yest. (once I'm open shop at the morning 10am, I start calling and look for service) now is all become customer problem. Not your system fail to follow up and let your customer knowing in advance while there is no one coming.

For all new cusotmes you need to knw if your product fail. You have to pay in advance for transportation just to check. And your sales person may not tell you in advance until the end of the day, and wait till the end service department only say that "oh you not pay so we not coming" . (I don't even been notice I must pay frist until the end of the day.

Important things is, event service coming to you, your fridge may not been fix at that day. So you pay for nothing. But angry...

Weekend office are not working but asking payment is work. Sunday morning ask me for payment first but is not coming today. Have to wait for Monday office open only can do it. (say becos I'm urgent so they collect payment first, not fixing my chiller?) and I'm still have to wait until monday.. So great...

Update (23.5.24) Fortunately, the headquarters quickly sent me a manager to solve this problem. I hope that the problem will be solved quickly so that there will be no more stress.

Update (24.5.24) Skilled workers came and replaced the main parts. So far so good. I hope there will be no more trouble

Special thank you CKE manager mr.yap. he is very kind and helpful person.

The reason why consumers buy a major company's products is that they expect the quality and after service of the products.

The chiller I bought here has already broken four times in 4month and received service, but the symptoms continue. The saleswomem JENNY response is fine. However The customer response team's response is below par. They hung up before my story was over. It's such a disappointing customer response.

The problem with the product I purchased has not yet been resolved. I hope it will solve asap. I do not...

If you are thinking of buying any equipment from this company, PLEASE DO NOT WASTE YOUR MONEY. I purchased an industrial oven in September 2021 and ever since it was delivered to me it has been giving problems, at first a problem literally every week and now almost every month. Not only that, trying to get someone to respond to my call/WhatsApp regarding these issues takes forever and I have to keep calling and calling every day to remind them to send a technician over. The technicians are very good but it is the people working in the office, namely Jenny, Alice, and Nicholas who just never seem to do their work. I suspect they have given me a faulty oven unit and are refusing to take responsibility for the issues and are purposely...