Extremely Disappointing Experience at Mediterraneo Marine Park

I feel compelled to share my recent experience at the dolphin park in Malta as a cautionary tale for others. I had booked a swimming program with dolphins for 160 euros, with high hopes of creating cherished memories. Unfortunately, what transpired was a sequence of events that left me utterly disillusioned.

My day began with an enthusiastic visit to the park, arriving at around 10:30 AM. To my dismay, a lengthy queue awaited me at the cashier's counter, with approximately 10-15 people ahead of me. After a prolonged wait, I finally acquired my ticket at around 11:00-11:05 AM. With my ticket in hand, I eagerly headed towards the meeting point, only to be informed that I had missed my program, which was scheduled to start at 11:15 AM. The time was a mere 11:05 AM.

The staff's lack of communication and coordination was perplexing, leaving me bewildered and frustrated. The supposed manager approached me and suggested rescheduling for another day, a proposition that was impractical given our extensive travel time and prebooked activities for our short 4-day vacation.

Furthermore, when I inquired about joining the afternoon session for swimming with the dolphins, I was informed that the spots were unavailable. Instead, they insisted on transferring me to the Shallow program, an alternative that cost less (109 euros) than the swimming program I had initially paid for.

We agreed that I would participate in the Shallow program, with the understanding that we would discuss the refund of the price difference later.

As the day unfolded, my anticipation turned to disappointment as the manager vanished from the premises, leaving my grievances unaddressed. My interaction with the cashier lady, although empathetic, yielded no resolution beyond promises to "try to do something."

This entire ordeal marred what should have been an enjoyable day, tarnishing our experience and casting a shadow over the program we had eagerly anticipated. I am still awaiting a response from the Marine Park regarding the perplexing mishandling of my situation and the apparent discrepancy in the program costs.

In retrospect, the lack of accountability, the disregard for customer satisfaction, and the overall mismanagement of the situation have left a lasting negative impression. I implore those considering a visit to the dolphin park to exercise caution and carefully assess the reviews and experiences of others before making a reservation.

This experience has taught me the importance of transparency, communication, and customer-centricity in the hospitality industry, qualities that were sorely lacking during my unfortunate visit to Mediterraneo Marine park.

Extremely not recommend this place.