The park itself was pretty beautiful! Very happy that many people come from all over to have a great time in the water! PLEASE COME VISIT, IT IS INCREDIBLE AND BEAUTIFUL!

Food was good in the restaurant right before going down the steps to the river.

THE REST OF MY REVIEW IF FOR MY EXPERIENCE WITH THE HOTEL AND SOME STAFF PLUS PROCESS. I LOVED MY TIME IN THE PARK ITSELF!IT IS AMAZING!

*BUT Sadly there were many things that added up to make the experience less than desirable. To start off, lack of reservations for the hotels (4 official in the park). You also have to buy 2 days worth of parking and park entrance fees if you would like to stay the night at ANY (4 official or 5+ unofficial) hotels within the park grounds. The staff was pretty rude from the moment we had to pay entrance fees, to making our ways to park, and even just walking around. They came off as very apathetic and at times just ticked off by the guests. Didn't matter wether you were a local or tourist, they just seemed off.

Biggest issue, ROACHES! Upon entering my room #86 ( the hotel near the river once you take the top left entrance into the park) it smelled like raid or a harsh chemical. Room felt very humid and it was excruciatingly hot in here even with the massive fan they provided and having all windows (including the restroom) open! My mother spotted one roach and I brushed it off as a one time thing and just a side effect of being surrounded by nature. Around 12 am, I woke up gasping from air from how hot the room was and I turned on my phone for light and saw about 5 roaches scurry off away from the bed as I reached for my shoes. Seeing that prompted me to kick the shoe instead and 3 more rushed off from under my regular shoes and aquatic shoes. It was horrible! I grabbed each shoe slammed them against the floor and made sure nothing was inside but sadly there was a big one inside one of them and I was fearful to put them on but I decided to go ahead and keep the on the rest of my time in the room. I ended up falling asleep again after checking my bed. 3 am hits and I wake up again from the heat, rush towards the fan and then turn the lights on, and saw 5 scurry off from my luggage that was not on the floor, but on the vanity the room had. I was so grossed out by all this that I woke up my whole family and we didn't sleep at all just checking our luggage and just hoping for the sun to come back up and leave the room.

If I am to come back, I would stay at the second to last UNOFFICIAL buildings I think it had a sign saying Entrance 1 (Entrada 1). Just make sure it is orange and the first floor is open air dining area with a washing machine in a small room to the right next to the stairs to go to the rooms. We were quoted 1k for 2 bed and 800 for the single. The hotel we stayed at was 1.2k for the double and 1k for the single. I have heard people recommend the OFFICIAL hotel too but on the lower right entrance to the park . It is called Paraíso ESCONDIDO. It is the one a few steps below the fancy Paraíso. It was 50% cheaper than the one upstairs. It filled up first though (obviously for how cheap it was and how close it is to last Grutas)

Hotel didn't provide shampoo, they provided liquid soap that seemed to just be for hand washing but they were not marked other than just the branding of Grutas de Tolotongo

MAKE SURE TO BRING AN EXTENSION CORD IF YOU HAVE MORE THAN 1 DEVICE TO CHARGE I.E. YOU HAVE OTHER FAMILY WITH YOU. Our double bed room had only 1 wall outlet. The room had 3 total but 2 were already used for the TV(which was busted and had screen damage) and the big fan ( a major necessity) I ended up unplugging the TV and standing on my toes to reach the outlet. Not even the bathroom have an outlet!

I hope to give this place another chance.