US Consular Agency, Playa del Carmen — Attraction in Playa del Carmen

My mother-in-law needed a specific document as part of her immigration from the US to Mexico. The phone number provided on the website is for the Consulate in Merida, which oversees the offices in Cancun and Playa del Carmen, and the process of making an appointment can be a bit murky - but an email produced very quick and thorough results. Irina and Terri were as helpful as could be! Irina let us know exactly what we would need to bring so there was no need to make multiple trips. Living in Akumal as we do, it was wonderful not to have to drive all the way to Cancun (let alone Merida!) to get this necessary letter. Many thanks to Irina and Terri for their knowledge, professionalism, and kind approach.

The Google directions are good for getting to the building. Once you're there, if you park in the main lot at the front of the building along 50 Ave, the consular agency itself will be on the 2nd floor to the left (the same side as the bank.) Please note that the 2nd floor button in the elevator will take you to the top floor, while the consular agency is just one floor above...

Note that sometime in early 2017 this consulate moved to the Ejido side of the carretera Sort of across from Sam's Club - the location shown on the map is now finally correct.

There is NO signage on the street or really even very noticeable on the building except for the Consulate sign (the Eagle in the circle) on the wall next to the door. It's easy to miss unless you know to on the second floor. Facing the building, the elevator is back in the left corner, and (the only) bathrooms back in the right corner down a hallway.

That said, the service I received here was fabulous, and the feedback I've heard about this office from other US expats is similar.

Note that as a tiny office, a good part of their stuff will get redirected to other (mostly Mexico City) offices. This is not saying they will tell you to go there, but rather that this office can facilitate getting things going then sending the remaining actionables to be done (not you when possible) on to the...

Walked in at Monday opening after my passport was stolen. Very kind and efficient staff. I didn't dare to believe that they would provide an emergency replacement in 24 hours, but I got it and flew out the next day.

Their email autoresponse goes over the official documents, but you should also bring some cash in pesos to pay for overnight shipping after most of the paperwork - I forget how much, I think about $15 USD? (If you're able-bodied, the walk over to pay shipping is five minutes.) Also FYI on the passport photos: these are offered at photo studios, not the stores you might expect in the US.

(My experience was a few months ago, was just reminded how much I appreciated this office! I opted for this agency instead of Cancun because of the reviews... so leaving another to say,...