Spa Resort & Hotel "Vrnjačke Terme" — Attraction in Vrnjacka Banja Municipality

We booked this not so cheap Hotel for the celebration of our 10yrs anniversary so it was a very special occasion for us, when we arrived at the Hotel we were greeted by Kristian the bellboy who was friendly, we were requested to pay the balance immediately when we arrived which was the first time we have experienced that, maintenance of some of the pools was said to repaired by the time we arrived but was not, dinner was awful and poor selection, the worst I have ever experienced there was no varieties and lasts from 6pm-8pm, so we had to literally run to dinner after the pool. We constantly needed to ask for towels etc, you need to carry your wet/dirty towels back to the room which was ridiculous, the lady who cleaned our room was attentive. Manager of the hotel arrogant and don't care attitude, very disappointing. Pools was warm, overall experience was unpleasant and we will not return nor recommend it, save your money go to another hotel much better options as clearly the service and happiness of the guests is not a number 1...

Hotel je nov, moderan, čist i sa puno sadržaja. Glavno šetalište je ulicom uzbrdo oko 5 minuta udaljeno. Hotel je smešten u mirnom delom Vrnjačke Banje. Poseduje veliko parkiralište, restorane, teretanu, Akva park i SPA centar (uračunati u cenu hotela) i igraonicu za decu.

Akva zona i SPA centar su novi i moderno dizajnirani kompleksi. Svaka zona poseduje bazene spolja (bili smo tokom zime pa su zatvoreni) sa toboganima. Unutrašnji deo Akva zone poseduje SPA centar, koji je izdvojen vratima, 2 bazena sa dubinom od 1.5m sa termalnom vodom i jedan mali bazencic sa 2 mala tobogana za malu decu. U okviru akva zone je i cafe restoran sa ok ponudom. Bazeni imaju dosta sadržaja: za zaljubljene tu su nekoliko malij pećina sa hidromasazerima iz poda, hromirane ležaljke za relaksaciju u vodi, masazni tuševi, koš i 2 velika tobogana za stariju decu. Ležaljke su na gornjem spratu, dok na donjem spratu se koriste klupe od mozaika.

Osoblje u hotelu je vrlo ljubazno i prijatno. Hrana u restoranu (doručak) je švedski sto sa velikim izborom (3 vrste jaja, viršle, kobasice, pečenica, šunka, suvi vrat, nekoliko vrsta sira, dosta salata i namaza, pite, peciva, pice, riblji štapići, planirani kolutici lignje, grilovano povrće, kanapei, palačinke, voće, pahuljice, musli.....bukvalno za svakoga po nešto, čak i za ekstremno probirljivu decu).

Večeru nismo uplatili ali smo večerali u A la cart restoranu u hotelu. Gosti hotela imaju 10% popusta. Meni je raznovrstan, hrana je ukusna i cene su pristojne.

Zamerke na hotel - Dozvoljeno Pušenje unutar hotela. Bili smo iskreno šokirani da je tokom doručka u restoranu (kao i u A la cart restoranu) dozvoljeno pušenje, isto tako u skoro svakom delu hotela.

Druga zamerka je noćni provod u hotelu. Vikendom je u restoranu svirka, pa muzika zna da bude izuzetno glasna, pa čak i da se čuje na 3 spratu.

Zamerke za Akva centar - kao i u restoranu, i u SPA centru je dozvoljeno pušenje. Jedan dan je toliko bilo zadimljeno da se apsolutno nije moglo disati bez nakasljavanja. Aqua centar je namenjen i drugim ljudima koji nisu gosti hotela a kapacitet ljudi nije ograničen. U jednom momentu je bilo previše ljudi i u bazenu (bukvalno smo kroz masu pokušali da se probijemo kako bi izašli iz bazena), i na toboganu, i na ležaljkama i u restoranu. Dodajte na sve to još i cigarete pa možete zamisliti nivo kiseonika unutra. Razumem da je akva zona profitabilna i da se njen potencijal koristi maksimalno, ali mislim da onakva gužva sa aspekta bezbednosti, ne bi trebala da bude dozvoljena. Treća zamerka za Akva Zonu je povećan nivo hlora u vodi (naravno, kad je ogroman broj kupaca) zbog kojeg smo na žalost dobili osip po koži.

Opet naglašavam, da je ceo hotel i koncept kako lepo zamišljen i napravljen, da je sve novo i moderno, ali politika hotela je malo čudna i neprilagođena većini. Mišljenja sam da ispravkom ovih par stvari ovaj hotel moze da bude top klasa decenijama. Iz ovog razloga ne mogu hotelu da dam kompletno negativnu ocenu jer su neke stvari stvarno super urađene, ali je potrebna kontrola i nadzor da...

Starting off the spa center was not clean where more than half of the massage fountains didn't work. In addition to this the outside Cafe didn't have utensils for meals.|What set us off the edge though was that upon entering we parked in the downstairs garage (price was no where to be written and no where did it say guests only) and were led in by a worker. Later when returning the garage was closed and we went to the reception to ask what was going on. The staff and specifically the manager were rude, inconsiderate, and arrogant. To top it off the invoice which was handed out had false information written such as name (wrong last name), check in and check out date (said I stayed overnight), room number (was not a guest at the hotel), and the issuer of the invoice was false (was a woman but on the invoice was a male name). To continue we were also overcharged at the enterence and had to pay parking 8x more than the original price. |If you end up going all I have to say...