Konkuk University Medical Center — Attraction in Seoul

We called to set an appointment to see an OB-Gyn. The customer service representative for English speaker was quick to answer the call. However, we got uncomfortable as she asked an impossible requirement we need to bring. She wanted the referral which should be gotten a within a week of your appoinment. I have a uterus anomaly and it’s not a disease. It was abnormality that needs to be corrected, and I had all the documents from my previous hospital ( in Daegu),medical records, certificate, and referral that was only two weeks old when we called for the appointment. It’s so disappointing that she is very confident to say that all hospital in Korea ONLY accept a referral that is given WITHIN A WEEK but we called the SNU Hospital on the same day and they accepted our referral. When I called her back and told her that SNU isn’t part of the system she thought of, she said then that we can come to the hospital and meet the OB Gyn doctor. Then she advised us to still meet first a general doctor to get again a referral before meeting the OB gyn doctor even though again I have already referral which she finally considered. We thought that she is very inconsistent, and don’t know exactly her hospital’s rule.

Moreover, her english is fine but her accent is terrible that made me and my husband find her words difficult to understand. She speaks terrible slang making like American slang but it’s not and it was annoying. We tried to be nice and understand what she’s saying even though she was trying hard not only her accent but also her explanation which was not really clear to grasp. We understand that English is not a language in Korea, but we had several calls with hospital representatives in KR and we could somehow get their statement since making things simple is better.

We are disappointed at the end that this phone representative talks like she knows everything and made a decision for us which was really confusing. At the end, we didn’t take a risk nor getting a hard time visiting Konkuk medical center. Through her and her thought about the system of their hospital made us very disappointed at Konkuk University Medical Center and living in Gwangjin-gu, Seoul.

I hope that hospital management sees this and make an action. Probably re-train your staff and review your system.

This review is not to humiliate someone but to give an honest feedback with hope that the service may be...

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