Aquarium Finisterrae — Attraction in A Coruña

Really bad service for visitors with medical conditions…this happened me Tuesday 13Aug2024 2pm. Wanted to visit the aquarium but my wife changed her mind last minute as she wants to arrive early to the train station… I have a medical condition to contain my biological needs (prostate hyperplasia) and can’t contain my urine flow. So, asked the ticket man at the entrance for toilets as emergency and the ticket person refused me to go to the nearest toilets (ie just 4meters from the ticket entrance) suggesting me to buy a ticket or to go to the toilets 400mts away… so I walked 300mts with that big emergency and never found any signs of toilets (started peeing myself).. So came back again with bigger emergency and begged him to go to the toilets for God’s sake …..He refused me again as I have to buy tickets, otherwise he will be charged ….but I just need to go to toilets as big enormous emergency. He still refused me even though I gave him my phone and wallet and begged again to go to the toilets…. He said that I will be charged if I go….After 6min with this emergency (I partly peed myself again on my pants) I finally could go…. When leaving the toilets he called me again to disturb me more that I had to buy a ticket to enter to the toilets ….in my whole life I never ever experience such aggressive behaviour to a visitor in need for emergency due to medical conditions…..really traumatic bad experience I love Spain a lot and visited more than 10 times in every corner of Spain 🇪🇸 but please 🙏 if Spain wants to attract more visitors, it is paramount treating them fairly…. Even more those with special...

El lugar tiene potencial aunque parece desolado y falta de cariño. El personal NO tienen ningún entendimiento de servicio, incluidos los directivos que se negaron a atender una queja de abuso por parte de los funcionarios. El restaurante es costoso la tienda de regalos absurda, no tiene acceso para coche de bebés o silla de ruedas y no tienen nada traducido a otros idiomas europeos. Todo es en Español.

The place has potential but it looks desolate and missing caring. The staff does NOT have any idea of service, including the managers who refused to hear a complaint of abuse by employees. Restaurant and admission are expensive gift shop absurd, have no access to a pushchair, and have nothing translated into other European languages, everything is in Spanish.

Il posto ha un potenziale ma ha un aspetto desolato e manca la cura. Il personale non ha alcuna idea di servizio, compresi i gestori che hanno rifiutato di ascoltare una denuncia di abusi da parte dei dipendenti. Negozio di regali costosi assurdo ci sono ristorante e ammissione, non hanno accesso a un passeggino e non hanno nulla tutto tradotto in altre lingue europee, è in spagnolo.

L’endroit a un potentiel, mais il semble déserte et manquant pour l’entraide. Le personnel n’a pas une idée du service, y compris les gestionnaires qui a refusé d’entendre une plainte d’abus commis par les employés. Restaurant et admission sont cher Boutique absurde, n’ont pas accès à une poussette et n’ai rien traduit en autres langues européennes, tout est en...

The woman at the ticket counter clearly has a problem with selling tickets at a discount rate for non Spanish visitors. She refused my state employed teacher card which gives access to museums on the pretext that although it clearly stated that it was issued by the Education Nationale in France, that it didn't have the word 'docente', Spanish for 'teacher' written on it. When I offered to show her a wage slip on which the word 'teacher' was clearly marked, she changed tack and said that I had to have a paper issued by my headteacher!!! She wouldn't accept that my wife was unemployed despite documentation stating that she was unemployed, she declared that my wife had to be unemployed in Spain!!! Finally she refused to accept that my son was a student despite a document showing that he is enrolled at a university in the Netherlands. She singlehandedly overruled the European Union's legislation on equal treatment of EU nationals across the EU zone. We refused to bow to her discrimanatory bullying and left the aquarium. Shame on you for your petty minded discrimination!!! A Coruna deserves better ambassadors than you, it's time to step down and...