I really wish we had a better experience. The tour is only in Spanish (which I wish was better communicated on the website prior to buying the tickets) but not every person that visits this place speaks Spanish naturally since this city does have a lot of tourists. We speak English and Romanian. They have brochures that they hand out but the brochures are lacking in information when comparing to the guide that was speaking for quite a while about the rooms. This was very unfortunate. The other thing that bothered me was how unkind the guide was towards those that did not speak Spanish. It didn’t really bother me that she spoke Spanish but she (the brunette guide) was very rude and disrespectful if you asked her any questions or asked to clarify anything. It kind of ruined the entire experience. We were made to feel so unwelcome that we just left at the very beginning. They also don’t refund your tickets. Just a word of warning towards those that don’t speak Spanish and are looking forward to knowing more about the tour and the palace. The only that was lovely were the gardens. They were well maintained and beautiful. The only part of the tour that seemed worth it.