Rafa Nadal Residence — Attraction in Manacor

Terrible service and lying reception. Unethical scam for $$. Poor quality clay courts could do with upgrades (lines weathered away, bagging doesn’t work due to hardness, definitely inferior to many Spanish clay courts around). Terrible service, reception that lies, unethical & money scam grab at its finest. Paid for 3 nights stayed for 2 and just left! Paid half board €100 approx / day, 1 lunch or dinner per day, chose lunch. Today (Sunday) when booking court and taxi via reception, was told that the Wimbledon restaurant was closed for lunch today. Was offered to swap to dinner instead which we agreed to. We paid for our lunch ourselves as normal. At dinner, was told we had to pay again for it as they wouldn’t honour our prepayment, we explained what reception lady told us about the swap and they couldn’t do anything so they charged to room as we didn’t bring enough cash down. Went to reception (different staff) and was told we missed our “prepaid” lunch so we have to pay. I explained what we were told, the fact we PAID approx €100 for our lunch as directed at the time, and they said it doesn’t matter pay them again more $$$$$. Why lie to your guests?! Their English was great so not a communication issue. Just unethical staff.

Other comments: museum 4/5 really interesting food 5/5 hotel 5/5 style and size and cleaning staff clay courts 2/5 rock hard, difficult to bag, old and need of repair, lines weathered away. hard courts 5/5 service sports desk 1/5 service reception 1/5

We booked for our teenage son a private 55 min lesson for €85 & received confirmation email, however when we went day before to confirm time & pay cash, booking was deleted and not in their system. And now they don’t have availability at that time either (on day we leave!).

They don’t allow pro-junior kids to join groups, yet looking at the groups it’s just average moon all touch tennis / pickleball style play. I understand they may not want actual tennis players to play with beginners and that’s fine, but surely there’s someone than can rally more than 5 balls?

Clay courts terrible quality, honestly think so many would sustain injury when sliding eg. Even when bagging raking the court, it barely does anything. Lines weathered away. Plus people don’t tidy their court after use, never bagged, gross stinky towels left lying around overnight, rubbish (napkins, choc wrappers, those sport slide circles etc all dumped on court).

Overall if they remove their unethical and scammy staff, employ kind and friendly and honest people and fix their quality of clay courts, this resort has huge potential to be a great destination.

Can’t speak for the group lessons as we didn’t do them (they allocated us a lesson on the checkin day BEFORE we arrived in afternoon, and checkout day after we left. Sport desk staff rarely there so difficult to find help. Tried to get information but their app is crap and nothing on it. They set up a group chat where anyone there that week can try get help from other guests because the sport desk and reception staff are utterly useless.

We did do court hire, was originally told we had to pay for it in the booking app. Hot tip- court hire is actually FREE if you book at sport desk in person, good luck trying to find the staff at sport desk to do this. Again a money grab $$$.

Prepaid transfers (don’t do this, just get a taxi on the day- cheaper and actually reliable - again another $$$ grab as it’s outsourced to taxi’s anyway with their extra money grab $$$ on top). The lady failed to meet us on time, we waited an hour. I tried phoning reception & left messages at various extension numbers, but no reply and never a call back. With all the staff buzzing around, I don’t think it’s an understaffing problem - it’s just lazy, poor reception service.

Also don’t use the coffee pod machine in the room! Trust me- run a cycle water only and see the filth & bacteria smell that comes out of it.

Overall - huge staffing & service problem. Plus clay courts are terrible quality. Surprised Rafa would put his...

Service: Despite being marketed as a high end esort, the service provided is reminiscent of a three-star hotel at best. Communication was extremely poor, and as a client, I felt neglected and disoriented. Very bad communication before the start. Only received the programme 3 days before arriving with schedule inconsistent with my departure times. ||||- Boarding Experience for Kids: My kids were utterly dissatisfied with their stay. The guardians assigned were not only disorganised but also lacked the warmth and cordiality expected in such roles. Much to my dismay, most kids were excessively engaged with their mobile phones rather than participating in activities.||||-Programs and Activities: The camp seems to offer nothing beyond tennis, with no provisions for additional activities or events to foster a sense of community. This lack of support resulted in my children frequently seeking refuge with me instead of enjoying their time at the camp.||||- Facilities: Although aesthetically pleasing, the layout of the residence is a convoluted labyrinth. To reach my room required an excessive amount of navigation which felt very inefficient.||||- Staff and Management: The operations appear to be disorganised, hinting at a need for professional hotel management. Moreover, the reception staff was the epitome of rudeness and lacked professional decorum.||||- Room and Laundry Services: The rooms were satisfactory but constantly filled with noise from outside corridors and ongoing tennis matches outside. Additionally, the laundry service was inconveniently slow and required me to collect my laundry from reception.||||- Food and Healthcare: The restaurant options and food quality were average, but a serious concern arose when my son suffered from food poisoning. The advertised nurse, who should be an essential presence considering the nature of the camp, was inconsistently available and only on site from 12.30 am. ||||-Tennis Lessons: The coaching was satisfactory but certainly not extraordinary. I expected more professional interaction and advice, not what I could receive from any ex-pro in a local club. Furthermore, the lack of social activities led to repetitive training sessions with the same partners.||||-Children's Experience: My children, despite being in different age groups and levels, mirrored my feelings of dissatisfaction and stagnancy. The inability to progress in their game was a significant drawback.||||-Leadership: I expected the presence of more experienced coaches, instead of young, inexperienced staff members. Unfortunately, the involvement of lead coaches, let alone Toni Nadal, was visibly absent.||||- Location: Manacor, the host town, was underwhelming with not much to offer culturally or aesthetically, thus providing little to no external engagement.||||In conclusion, the Rafa Nadal Camp and Residence proved to be an unprofessional, disorganised, and inefficient experience. Despite being great fans of Nadal, this camp was a letdown and I would not recommend it to others. It’s time the management takes this feedback seriously for future...

Service: Despite being marketed as a high end esort, the service provided is reminiscent of a three-star hotel at best. Communication was extremely poor, and as a client, I felt neglected and disoriented. Very bad communication before the start. Only received the programme 3 days before arriving with schedule inconsistent with my departure times. ||||- Boarding Experience for Kids: My kids were utterly dissatisfied with their stay. The guardians assigned were not only disorganised but also lacked the warmth and cordiality expected in such roles. Much to my dismay, most kids were excessively engaged with their mobile phones rather than participating in activities.||||-Programs and Activities: The camp seems to offer nothing beyond tennis, with no provisions for additional activities or events to foster a sense of community. This lack of support resulted in my children frequently seeking refuge with me instead of enjoying their time at the camp.||||- Facilities: Although aesthetically pleasing, the layout of the residence is a convoluted labyrinth. To reach my room required an excessive amount of navigation which felt very inefficient.||||- Staff and Management: The operations appear to be disorganised, hinting at a need for professional hotel management. Moreover, the reception staff was the epitome of rudeness and lacked professional decorum.||||- Room and Laundry Services: The rooms were satisfactory but constantly filled with noise from outside corridors and ongoing tennis matches outside. Additionally, the laundry service was inconveniently slow and required me to collect my laundry from reception.||||- Food and Healthcare: The restaurant options and food quality were average, but a serious concern arose when my son suffered from food poisoning. The advertised nurse, who should be an essential presence considering the nature of the camp, was inconsistently available and only on site from 12.30 am. ||||-Tennis Lessons: The coaching was satisfactory but certainly not extraordinary. I expected more professional interaction and advice, not what I could receive from any ex-pro in a local club. Furthermore, the lack of social activities led to repetitive training sessions with the same partners.||||-Children's Experience: My children, despite being in different age groups and levels, mirrored my feelings of dissatisfaction and stagnancy. The inability to progress in their game was a significant drawback.||||-Leadership: I expected the presence of more experienced coaches, instead of young, inexperienced staff members. Unfortunately, the involvement of lead coaches, let alone Toni Nadal, was visibly absent.||||- Location: Manacor, the host town, was underwhelming with not much to offer culturally or aesthetically, thus providing little to no external engagement.||||In conclusion, the Rafa Nadal Camp and Residence proved to be an unprofessional, disorganised, and inefficient experience. Despite being great fans of Nadal, this camp was a letdown and I would not recommend it to others. It’s time the management takes this feedback seriously for future...