Phuket Wake Park — Attraction in Kathu

My 10 year old daughter went with my wife today to try knee boarding for the first time , they just did put my daughter on the kneeboard strapped and let her ride without any instructions . She managed well until she had the let the handle go and couldnt get out of the straps and capsized . Allmost drowned and spend a while under water to get out of the knee straps and had a major trauma . Life guard was available and didnt even notice what was happening , my wife had to jump into the water and swim towards her to help . My daughter faced a majot trauma and she thought she would die , right away i called the place and wanted to talk to the manager and his first response was asking me what i want in a very rude way and while i was talking to him he hang up the phone , i took my daughter and went to the wake park to confront him but he told me that my daughter wasnt there today and that nothing has happened . Unbelievable , a 10 year old kid allmost drowned and he didnt even notice nor did the life guard . This place us absolutely not safe...

Our experience at Wake Park was far from good.

We had never done wakeboarding in our lives and just wanted to try. The receptionist did not give us any useful information. When asked about at least some information on how to do it, there was no clear response so we had to find out ourselves. We took a practice wakeboard and the staff at the machine is just so terribly unfriendly and does not give any instructions.

I understand that this place might be more for "professionals", but the guidance for beginners is to cry for. On top of that, when asked for a simple receipt so that we could use it for our Thai company, they rejected to do that. They could not provide anything! May I remind the business owner that this is absolutely illegal. We paid for your service so we should be able to obtain a receipt somehow. Absolutely ridiculous.

Nice though that they gave a cheaper price when I showed my work permit. That is the only good thing I have to say.

If you are a beginner, don't waste your time...

Heyho Wakeboarders of the Internet 🤙.. First of All i want to say... It is an awesome Park at all! Nice people, nice obsticals, nice Shop, very nice cable, nice chill areas, nice Training cable, ... to shorten this... everything is super nice there!! Don't understand that this place isn't crowded as f*!! For my girlfriend it was the third time she tried wakeboarding... the first 2 attempeds, were not so good for her... but at wakepark phuket she managed her first rounds on the cable!! She loved it! The boys and girls there are good teachers so for beginners it is sick! For pro riders it is also sick! Lots of easy up to medium obsticals! Makes a lot of fun to ride there! Cable is super smooth ... and the best thig is.. if you fail ... you don't have to walk, the, pic you up by a little tuc tuc (motorcicle) its just awesome!! I'm trying to get back there as soon as possible in my next holiday (i'm from germany) love this thai wakepark... if you love wakeboarding you HAVE to...