I looked forwards to this zoo based on the website. Unfortunately, on arrival, the place fell into some tough times. To me, the enclosed looked too small for the animals inside them. Plants around the main path were overgrown, meaning I had to walk sideways or almost bend double in places. Other areas were narrow, meaning that I had to walk down them sideways or were too low (a covered arch over part of the main pathway for example). Some of the enclosures had collapsed, and the animals removed. The animals themselves didn't look happy but did appear at least to be well cared for by the keepers. So the keepers are doing their very best for the animals and loved them and work with them. Signage was limited, to the breeds of animals and a list of names of people who had sponsored the animals. The interior part of the zoo was falling apart, with the plants inside dying and few animals or birds there. On entering, you must walk through a one-way system with a few signs pointing. At one point, there was a sign saying that a path wasn't suitable for people with disabilities. At the zoo's low light part, there was no option but to walk through, with no warning of where you were entering or an alternative route to follow. This made it interesting as my mother couldn't see anything and even I could not make out details. I found it more interesting that there were signs about the animals inside, where it was too dark to read them. It was so dark that I could not see many animals, but it was nice to see sloths and armadillos. Both were animals I have not seen before. The only new building I saw appeared to be the reception and shop, which were bigger than most of the enclosures. Finding the zoo was another problem, with the signage ending before you arrived, and then having to drive past a garden centre to find the zoo hidden in the corner. Finally, the cost was too much. I normally don't mind paying a little extra for visiting a zoo, as the money is normally put back into the zoo and the animals. This did not seem to be the case here. Money for the what appeared to be the new shop should have gone into the enclosures for...
Read moreMe and my partner visited on a rainy day during our holiday to Isle of Wight after being recommended to by family members, most of the attractions and animals are inside so is perfect for thus type of weather but a small coat was needed for the few outside animals such as some of the monkeys, wallabies and the ocelot. Most of the animals were out and lively and had good enclosures. There was a lot of range of animals and detailed and interesting displays, fun and interesting for both children and adults alike, and a few interactive points for children. They are currently updating and refurbishing areas and I look forward to seeing what they do. The staff were incredibly friendly and chatty and engaging and really helped make the overall experience. They are good at their jobs and are really professional and friendly when interacting with the animals which we witnessed whilst we were there. As someone whom struggles with mobility the park is a nice size for waking around and not too far to go to see everything and the layout is good - I would say well accessible for wheelchair users, the only part I would question is the gift shop especially when busy for wheelchair users however, it may still be good. The gift shop was one of the cheapest I have seen and have good quality novelty gifts and educational gifts for adults and children. I brought a few pieces for Christmas and holiday gifts for family, all reasonably priced. For the price paid in would say it is worth it and with a free additional ticket to revisit at no extra cost as many times as you like for up to 7 days after first ticket purchase, I would say worth every penny and can be several days of fun for one trip if on holiday. Would defiantly visit again and look forward to seeing...
Read morePlenty of animals in the zoo despite it's very small size. Made it round most of the enclosures in just over an hour. Plus hanging around while waiting for various talks, eg feeding the red pandas. On the whole a nice few hours out.
There could be some improvements. Although most of the staff were welcoming, some were a bit cynical, especially at the monkey madness play area, entry was time restricted (despite 2 hours being more than enough, given nobody is going to spend £70 on a family ticket to spend 2 hours in soft play). Re entry requires staff buzzing the gate open to control visitors and obviously this stopped their other duties.
Unless you read the small print on the admission, you're automatically charged £2 extra per ticket for a "voluntary donation". In a smaller font, are prices without this donation. You are only charged the cheaper price if you explicitly ask for no voluntary donation. At least that was the basis we cAme to understand given our tickets were sold at the higher rate.
Overall it's a good day out but there isn't enough to do. Once you've been round in an hour, you find yourself trying to pass the time between hourly talks/feeding.
Signage wasn't particularly clear, took quite a bit of looking before finally finding the flamingos hidden behind a door between an outdoor picnic area and the cafe.
3/5. Very nice animals. No reason to book in advance. The zoo was practically empty at 10am, with no queue. Customers picked up later into the morning. The monkey madness offers parties and there are multiple toilets on site.
Food wasn't particularly quick out of the kitchen, wait was around 15-20 minutes for a cheeseburger and chips although she was working on...
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